Shop Foreman

McCluskey Automotive•Lexington, KY

23d•Onsite

About The Position

The Shop Foreman oversees daily operations in a fast-paced, high-volume Chevrolet-Buick-GMC dealership service shop and serves as the service department’s technical leader. The role supports technicians through coaching, diagnostic assistance, and process management, with a focus on efficient workflow, quality repairs, GM standards, productivity, and customer satisfaction. The position is located in Cincinnati, Ohio, and reports to the Service Director. Relocation assistance is provided.

Requirements

At least 10 years of experience in a high-volume automotive repair shop.
Proven leadership experience as a Lead Technician, Shop Foreman, or in a similar role.
Strong diagnostic and electrical troubleshooting skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong interpersonal skills and a servant leadership style.
Availability Monday through Friday and Saturdays.
Ability to stand, walk, and work in a shop environment for extended periods.
Ability to lift up to 50 pounds.
Comfort working in a fast-paced, production-driven setting.

Nice To Haves

GM dealership experience.
GM Master Technician or equivalent certifications.
ASE Master Technician certification.
Experience with GM warranty procedures, documentation, and audits.
Familiarity with dealership DMS systems such as Tekion, CDK, or Reynolds & Reynolds.

Responsibilities

Manage and optimize daily workflow in a high-volume service environment.
Assign repair orders according to technicians’ skill levels and workloads.
Monitor cycle time, productivity, and efficiency against dealership targets.
Dispatch and prioritize work, including warranty and internal repairs.
Provide advanced diagnostic and repair support to technicians.
Serve as the escalation point for complex vehicle issues.
Ensure repairs are completed correctly the first time and comply with GM standards.
Stay current on Chevrolet-Buick-GMC and GM technical bulletins, recalls, and service updates.
Perform or oversee quality inspections before vehicle delivery.
Ensure warranty repairs meet GM documentation and audit requirements.
Reduce comebacks and improve repair quality.
Exceed GM Net Promoter Score (NPS) benchmarks.
Mentor, coach, and train technicians to improve skills and certifications.
Support GM training initiatives and ASE advancement.
Promote accountability, professionalism, and teamwork.
Enforce dealership safety policies and OSHA standards.
Maintain a clean, organized, and efficient shop environment.
Ensure proper tool usage and equipment maintenance.
Work with Service Advisors, the Parts Department, and Management.
Assist with estimating, technician productivity tracking, and problem resolution.
Support customer satisfaction efforts when technical explanations are needed.