Shop Foreman - Hillsboro

The Ag Division of Brandt Holdings•Hillsboro, ND

2d•Onsite

About The Position

As the Shop Foreman, you'll lead a team of John Deere Agriculture Technicians and who share a passion for diesl mechanics who strive for excellent customer experience. We're seeking individuals who enjoy working independently as well as developing and coaching other technicians.

Requirements

3+ Years of people management experience
Familiarity with John Deere or competitive equipment, along with a solid understanding of technology and agronomic trends.
Knowledge of business, financial, and management practices within related industries.
Exceptional customer relationship skills, with a focus on building rapport and trust.
Strong communication abilities, both verbal and written, to effectively convey information and insights.
Flexibility to work seasonal hours as required by the demands of the role.
3+ years of experience in service repair with strong diagnostic and problem-solving abilities.
Proficient knowledge of mechanical, electrical, and hydraulic systems relevant to turf equipment and small engines.
Capability to execute basic repairs and maintenance using specialized tools and equipment, following Technical Manual procedures.
Experience in team leadership and collaborative teamwork.
Strong verbal and written communication skills with team members and customers.
Ability to use required working applications: Service Advisor, Microsoft Office applications, and other John Deere or business specific systems.
Must possess an adequate toolset to perform job responsibilities.
High School Diploma, GED, or equivalent experience required.
Valid driver's license required.
Ability to lift at least 75 lbs. repeatedly.
Willingness to work Saturdays and extended hours during peak business season.

Nice To Haves

Demonstrated track record of meeting service performance metrics preferred.
Leading people or team members (preferably in a Service or Operations role).
Familiarity with John Deere systems and products.
Associate's Degree preferred.

Responsibilities

Perform setup, maintenance, and repair tasks for John Deere lawn and garden equipment.
Participate in assessing repair orders with technicians and supporting repairs as needed.
Provide guidance and aid in diagnosing machine problems for technicians and apprentices.
Communicate effectively with customers and team members to ensure excellent customer service and experience.
Foster positive and respectful interactions with customers and colleagues.
Report all customer complaints to the Service Manager.
Maintain the condition of inventory, tools, and equipment.
Maintain a clean and orderly work area and follow safety regulations.
Support the Service Manager in organizing and conducting quarterly safety meetings.
Take on the role of Service Manager in their absence.
Approve the release of equipment for delivery to customers.
Assist in providing performance feedback for service technicians and staff.
Assist in tracking and scheduling Product Improvement Programs.
Participate in Service EDUCATE Training programs to enhance skills and knowledge.
Stay updated on John Deere and competitive equipment.