Shop Foreman

GreatWater 360 Auto Care•Milwaukee, WI

17d•Onsite

About The Position

The Shop Foreman leads the technical staff and oversees the back end of the shop, including repair work, technician workloads, and work dispatch. The role works in partnership with the Service Manager, who leads the front end of the shop, and reports to the Service Manager. The Shop Foreman also performs technician work as needed, supports customer communication on difficult repairs, and helps maintain shop operations, safety, and quality standards. This position is at O'Reilly Motor Cars, a GreatWater 360 Auto Care, at 324 W Cherry St, Milwaukee, WI 53212. The listed schedule is Monday through Friday, 8:00 a.m.–5:30 p.m. CST; the description also requires flexibility to work evenings and weekends if the shop is open, with additional time as business needs require.

Requirements

At least 10 years of automotive technician experience, or a combination of experience and training sufficient to qualify as an Automotive Technician.
All state certifications and Master Technician status, with all 8 ASE certifications including L1.
Ability to complete work tasks promptly in an environment with constant distractions and interruptions.
Working knowledge of using a Windows computer.
Fluent English communication skills, verbally and in writing.
Ability to count and perform basic arithmetic using a calculator.
Self-awareness and servant-leadership qualities.
Valid U.S. driver's license, insurability under the company insurance policy, and ability to drive a vehicle with passengers and perform drivability assessments.
Own up-to-date tools needed to repair vehicles.
Advanced knowledge and skill in passenger-vehicle diagnostics, including using diagnostic trees and testing procedures to identify causes and required repairs.
Advanced knowledge and ability to perform mechanical repairs and services on passenger automobiles, including removing and reinstalling parts and completing service procedures.
Knowledge and skill in conducting thorough inspections of passenger vehicles and light trucks to identify needed services and repairs.
Ability to use computers and diagnostic tools to diagnose vehicles, find repair instructions, and access Customer Management Software.
Ability to get into and out of various vehicles without assistance and drive a motor vehicle with passengers for shuttle service as needed.
Ability to lift and carry up to 50 pounds without assistance.
Ability to view a monitor and use touch screens, mice, and keyboards.
Ability to climb up and down and over and under work platforms and lifts to access vehicles for repair.
Ability to stand for long periods and perform major and fine motor movements needed for repairs, service, inspections, and shop cleaning.
Ability to reach overhead, push, pull, bend, stoop, twist, and perform other frequent body movements.
Ability to work flexible hours and days, including evenings and weekends when the shop is open; additional time may be required depending on business needs.

Responsibilities

Oversee repairs and services performed by the technical team and dispatch work to technicians according to team strengths.
Lead technical staff and support technicians in meeting company performance objectives; enforce company values, policies, and systems.
Maintain technician work schedules and administer employment practices in partnership with the Service Manager, District Manager, and Regional Manager.
Coach, counsel, and mentor technicians and other shop employees, including those not meeting standards or expectations.
Assist the Service Manager with technician performance reviews and technician candidate interviews.
Monitor and dispatch technician workloads to achieve the best possible results.
Communicate continuously with Service Advisors about work-order progress.
Ensure technicians perform quality inspections and present identified repair needs to customers.
Perform quality control for fellow technicians and clean vehicles when the General Service Technician is unable to do so.
Maintain shop safety standards and promote a clean, organized work environment free of debris and hazards.
Perform technician duties as needed, including complicated vehicle diagnostics and mechanical repairs.
Fill in on tasks needed to maintain shop flow, such as running a shuttle, selling tickets, checking out customers, cleaning, or picking up parts.
Oversee training and development of other technicians.
Ensure shop equipment is in good working order and recommend new or replacement equipment as needed.
Interact with customers when needed to discuss difficult repairs or complex situations.
Review comebacks and determine the appropriate corrective action.
Perform other duties assigned by the supervisor.