Shop Foreman

Mercedes Benz of Colorado Springs•Colorado Springs, CO

5d•$100,000 - $120,000•Onsite

About The Position

The Shop Foreman ensures that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction. This role oversees technician staffing, development, training, work assignments, repair quality, department performance, customer follow-up, shop safety and equipment. The Shop Foreman also provides technical support, handles customer complaints, monitors productivity and payroll records, and fills in for the service advisor or dispatcher when necessary.

Requirements

Four to ten years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively and respond to complaints before customer or employee groups.
Ability to calculate figures and amounts, apply basic algebra and geometry, and use mathematical concepts including probability, statistical inference, fractions, percentages, ratios and proportions in practical situations.
Ability to solve practical problems, interpret written, oral, diagrammed or scheduled instructions, define problems, collect data, establish facts and draw valid conclusions.
Ability to interpret technical instructions in mathematical or diagram form and apply logical or scientific thinking to a wide range of problems.
Valid driver's license.
Automotive Service Excellence (ASE) certifications are listed across automotive, collision repair, engine machining, medium/heavy truck, parts, school bus, advanced series and alternate fuels specialties.
I-CAR Certificate of Advanced Training certifications are listed in advanced vehicle systems, aluminum repair/replacement/welding, detailing, collision-repair electronics, executive seminar, finish matching, glass replacement, plastic repair, steering and suspension, understanding collision repair, and workplace hazardous materials.
Manufacturer training.
State Vehicle Inspector Certification.

Responsibilities

Recruit, hire and motivate qualified service technicians.
Help technicians develop their skills and ensure department employees receive appropriate manufacturer training.
Stay current with and comply with federal, state and local regulations affecting service operations, including hazardous waste disposal and OSHA Right-to-Know requirements.
Understand and ensure compliance with manufacturer warranty and policy procedures.
Conduct regular technician performance reviews according to dealership guidelines.
Assign repairs to technicians in an equal and fair manner and provide technical support when necessary.
Ensure repairs are charged out correctly and monitor repair-order progress throughout the day.
Maintain high-quality service repairs, minimize comebacks, spot-check completed work, and road-test vehicles to quality-check repairs.
Account for department documents and ensure they are complete and processed correctly.
Establish and maintain customer follow-up to confirm satisfaction with the service experience.
Handle customer complaints within 24 hours and inform other managers as appropriate.
Manage department performance using tools such as the daily operating control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys and monthly forecasts.
Monitor technicians' daily productivity reports and related payroll records.
Monitor shop cleanliness, safety, equipment condition and the proper care, storage and inventory of special tools; report problems to the service manager or dealer.
Keep abreast of new equipment and tools and recommend purchases.
Fill in for the service advisor and dispatcher when necessary.
Attend managers' meetings as requested.
Promote harmony and teamwork within the department and with other departments.
Maintain a safe work environment and a professional appearance.
Perform other tasks as assigned.