Shop Foreman

McCluskey Automotive•Lexington, KY

24d•Onsite

About The Position

The Shop Foreman oversees daily operations in a fast-paced, high-volume Chevrolet-Buick-GMC dealership service shop. As the service department’s technical leader, this role manages workflow, supports technicians with coaching and advanced diagnostics, and helps ensure repairs meet GM standards. The Shop Foreman drives productivity, repair quality, and customer satisfaction while coordinating with Service Advisors, the Parts Department, and management. The role is based in Cincinnati, Ohio, and relocation assistance is provided. Availability Monday through Friday and Saturday is required. The work involves an extended time standing, walking, and working in a shop environment, and lifting up to 50 pounds.

Requirements

At least 10 years of experience in a high-volume automotive repair shop.
Proven leadership experience as a Lead Technician, Shop Foreman, or in a similar role.
Strong diagnostic and electrical troubleshooting skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong interpersonal skills and a servant leadership style.
Availability Monday through Friday and Saturday.
Ability to stand, walk, and work in a shop environment for extended periods.
Ability to lift up to 50 pounds.
Comfort working in a fast-paced, production-driven setting.

Nice To Haves

GM dealership experience is strongly preferred.
GM Master Technician or equivalent certifications are a plus.
ASE Master Technician certification is preferred.
Experience with GM warranty procedures, documentation, and audits.
Familiarity with dealership DMS systems such as Tekion, CDK, and Reynolds & Reynolds.

Responsibilities

Manage and optimize daily workflow in a high-volume service environment.
Assign repair orders according to technician skill level and workload.
Monitor cycle time, productivity, and efficiency to meet or exceed dealership targets.
Dispatch and prioritize work, including warranty and internal repairs.
Provide technicians with advanced diagnostic and repair support and serve as the escalation point for complex vehicle issues.
Ensure repairs are completed correctly the first time and comply with GM standards.
Stay current on Chevrolet-Buick-GMC and GM technical bulletins, recalls, and service updates.
Perform or oversee quality inspections before vehicle delivery.
Ensure warranty repairs meet GM documentation and audit requirements.
Reduce comebacks, improve repair quality, and exceed GM Net Promoter Score benchmarks.
Mentor, coach, and train technicians to improve their skills and certifications.
Support GM training initiatives and ASE advancement, and promote accountability, professionalism, and teamwork.
Enforce dealership safety policies and OSHA standards.
Maintain a clean, organized, and efficient shop; ensure proper tool use and equipment maintenance.
Collaborate with Service Advisors, the Parts Department, and management.
Assist with estimating, technician productivity tracking, and problem resolution.
Support customer satisfaction efforts when technical explanations are needed.