Shop Foreman

Siddons-Martin Emergency Group • West Salt Lake City, UT

12d

About The Position

The Shop Foreman operates and manages daily business activities, either alongside or in the absence of the business owner/operator. The role oversees internal service-related interactions, supports the company’s mission, profitability, and customer satisfaction, and leads the assigned service team and shop.

The Shop Foreman assigns work orders and labor operations, supports technicians with vehicle diagnosis and repairs, coordinates labor estimates and parts lists with Assistant Managers, and works with Pierce Tech Support on warranty technical tickets. The role also participates in quality checks before vehicle release, morning planning meetings, and reviews of productivity and employee performance goals. The position maintains safe, clean, and organized work areas; follows company and Pierce Manufacturing procedures; completes accurate reports and paperwork; and reports potential issues to management.

Requirements

• High school diploma or equivalent.
• At least 5 years of experience in an automotive service-related industry is listed in the Qualifications section; the Education and/or Experience section also states 3 to 5+ years.
• Experience in the fire and emergency-related industry.
• Must hold and maintain EVT Master Tech and Pierce Master Technician status, or obtain both within one year of hire or transfer.
• Proven track record of success.
• Excellent verbal and written communication skills.
• Exceptional organization, including work area, safety, tool, and equipment organization.
• Exceptional leadership and motivational skills.
• Dedication to customer service and business success.
• Ability to engage in and maintain positive relationships with employees and customers.
• Proficiency with Microsoft Outlook Email, Microsoft Word, Excel, and company-provided software.
• Clean driving record and a Class B non-exempt CDL, or ability to obtain it within six months of hire or transfer.
• Knowledge of repair principles and procedures across all areas of the Heavy Truck Repair Industry.
• EVT (Emergency Vehicle Technician) and ASE Heavy Truck certifications, or ability to obtain them within one year of hire or transfer.

Responsibilities

• Enforce company policies in the SMEG Company Handbook and procedures in the SMEG operations manual.
• Interact with the entire service staff and maintain successful working relationships with Pierce Manufacturing personnel.
• Maintain clean and safe work areas and organized personal and company-owned tool storage.
• Maintain a neat and professional personal appearance.
• Assign work orders and labor operations to Shop Technicians.
• Enforce labor time clock procedures for Shop Technicians.
• Assist Shop Technicians with accurate vehicle diagnosis, services, and repairs.
• Help technicians complete quality repairs and services in a timely manner.
• Help technicians provide Assistant Managers with accurate estimated labor times and complete parts lists.
• Contact Pierce Tech Support to initiate and complete technical tickets for warranty repairs.
• Participate in quality checks with Shop Technicians and Assistant Managers before vehicle release.
• Understand productivity goals and review areas needing improvement.
• Participate in morning service staff meetings to plan the day.
• Maintain accurate, timely, and legible company reports and paperwork.
• Identify and report potential problem areas to management before they arise.
• Enforce procedures in the Pierce Manufacturing operations manual.
• Manage the assigned team and shop, leading direction and profitability as assigned.
• Review performance goals with designated employees and provide instruction on areas needing improvement.

Benefits

• Medical insurance, with PPO and HDHP options.
• Company HSA match.
• Dental insurance.
• Vision insurance.
• Short-term disability insurance.
• Accident and hospital indemnity insurance.
• Telehealth.
• Voluntary life insurance.
• Voluntary critical illness insurance.
• 401(k) with employer match.
• Employee Stock Ownership Program.
• Paid holidays and paid time off.
• Four weeks of paid parental leave.
• Paid training and safety equipment.
• Company-paid basic life and AD&D insurance.
• Company-paid critical illness insurance.
• Long-term disability insurance.
• Employee Assistance Program.
• Verizon Wireless company discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED