Shop Foreman
About The Position
Transwest is seeking a Shop Foreman to supervise technicians and support commercial truck service operations. The role assists the Service Manager with personnel training, customer relations, quality assurance, and shop workflow. The Shop Foreman schedules and assigns work to balance quality, productivity, and profit; assists technicians with finish and repair work; manages estimates and repair orders; and maintains communication among service advisors, parts personnel, management, and technicians. The role also oversees shop tools and equipment and performs additional duties as assigned. The work is performed inside and outside in varying weather conditions. It involves physical activity, including prolonged standing, balancing, bending, or stooping; occasional lifting and carrying of items weighing up to 80 pounds; and operating simple, complex, and heavy-duty machinery. The listed shift is Monday through Friday, 2:30 p.m. to 11:30 p.m. CST. The position reports to the Service Manager and is bonus eligible.
Requirements
- High school diploma or equivalent.
- Valid driver's license and motor vehicle record in good standing.
- Excellent written and verbal communication skills.
- Leadership skills.
- Customer service skills.
- Multitasking skills.
- Conflict resolution skills.
- Ability to work independently.
- Attention to detail.
- Quick-thinking ability.
- Ability to work any shift if needed.
- Familiarity with gas and diesel truck repair and maintenance, including engine and transmission repair, drivability and electrical diagnostics, suspension, and brake systems.
- Ability to obtain a CDL within 90 days of employment.
- Ability to successfully complete a general abilities assessment.
- Ability to pass a post-offer background check, physical, and drug screen.
- Physical ability to handle and lift, use manual and finger dexterity and eye-hand coordination, and occasionally lift and carry items weighing up to 80 pounds.
- Ability to stand, balance, bend, or stoop for prolonged periods; corrected vision and hearing within normal range; ability to work inside and outside in varying weather and operate simple, complex, and heavy-duty machinery.
Nice To Haves
- Previous experience in a similar role.
- Experience diagnosing and repairing diesel trucks.
- Diesel Engine Technology certifications and/or education.
Responsibilities
- Directly supervise technicians.
- Assist the Service Manager in training personnel.
- Carry out established policies and procedures.
- Perform quality assurance inspections and random quality checks, and train technicians in quality assurance.
- Assist the Service Manager in resolving customer complaints and handling general customer relations.
- Assist technicians with finish and repair work.
- Schedule, assign, and supervise work to balance quality, productivity, and profit.
- Supervise maintenance of tools and shop equipment.
- Manage shop operations and workflow, estimates, and repair orders.
- Maintain consistent communication with service advisors, parts personnel, management, and technicians.
- Perform additional duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Voluntary and employer-paid life insurance and disability insurance.
- 401(k) with company match beginning with the first contribution.
- HSA and/or FSA.
- Paid time off, sick time, and company-paid holidays.
- Employee car discount program.
- Company training.
- Opportunities for advancement.
- Competitive PTO and benefits packages.
- Bonus eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
