Shop Foreman

Lakeside International Trucks•Rockford, IL

12d•$80,000 - $90,000

About The Position

The Shop Foreman optimizes production by directing, coordinating, and supervising the daily activities of technicians and shop workflow. The role ensures technicians stay on task, follow procedures, and complete paperwork correctly. The Shop Foreman serves as the main shop contact for service advisors and supports customer relations through detailed communication with service advisors and, when appropriate, direct conversations with customers.

Requirements

High school diploma or GED required.
Valid driver's license required.
Five years of related experience in a heavy-duty shop or service operation.
Experience managing technicians.
Ability to work effectively within a team environment.
Knowledge of mechanical repair; medium- and heavy-duty truck systems are preferred.
Understanding of engine repairs, tune-ups, diagnosing, and testing.
Knowledge of electrical systems and electrical/electronic diagnosing and testing.
Knowledge of cab, suspension, air brake, hydraulic brake, steering gear and springs, clutch, transmission, differential, and other components and systems.
Active desire to develop professional skills and take an active role in career growth.
Ability to lift 75 pounds and carry the weight up to a distance of 5 feet.

Nice To Haves

Technical or vocational training in diesel technology.
CDL, or willingness to obtain one.

Responsibilities

Serve as the main shop contact for service advisors.
Maintain good customer relations by providing detailed communications to service advisors and speaking with customers as needed and appropriate.
Dispatch jobs to technicians based on their expertise, ability, and capacity.
Ensure proper warranty procedures are followed.
Assist in completing necessary and accurate repair-order documentation.
Comply with federal and state vehicle regulations and standards through ongoing education and training.
Enforce dealership policies, procedures, and safety guidelines.
Maintain a clean, organized, and safe work environment.
Maintain confidentiality regarding dealership information.
Perform other duties as assigned.