Shop foreman/Master Technician

PREMIER AUTOMOTIVE GROUP•Harvey, LA

13d•Onsite

About The Position

The Shop Foreman/Master Technician functions as a skilled-level technician who can diagnose and repair vehicles across all areas, while specializing in particular areas of repair. The role performs repair-order work efficiently and accurately according to dealership and factory standards, diagnoses malfunctions, coordinates with the parts department, and documents work performed and recommended. The technician also examines vehicles for additional safety or service needs, communicates promptly with service advisors about changes or delays, and road-tests vehicles when required. The position participates in manufacturer-sponsored training and keeps current with technical bulletins. It supervises assigned apprentice technicians, reports equipment and safety issues, maintains a clean shop and clean customer vehicles, and is accountable for dealership-owned tools and manuals. The technician must follow applicable federal, state, and local regulations and operate tools and equipment safely.

Requirements

Master Mechanic certifications.
Strong understanding of the service drive.
Dexterity requiring a steady hand and excellent hand-eye coordination.
Mechanical and troubleshooting skills.
Excellent customer service skills.
Basic computer competencies.
Positive, friendly attitude and a customer-service mentality.
Enjoy working in a fast-paced environment.
Ability to learn new technology, repair and service procedures, and specifications.
Ability to operate electronic diagnostic equipment.
Ability to lift up to 50 pounds.
Valid driver's license and clean driving record.
Pass drug testing, MVR/insurability screening, and a background investigation/interview.

Responsibilities

Perform work outlined on repair orders efficiently and accurately, in accordance with dealership and factory standards.
Diagnose the cause of malfunctions and perform repairs.
Communicate with the parts department to obtain needed parts.
Save and tag parts from jobs when required for warranty or requested by the customer.
Examine assigned vehicles to determine whether additional safety or service work is required or recommended.
Immediately inform the service advisor if additional work is needed, outlined work is unnecessary, or repairs cannot be completed within the promised time.
Document all work performed and recommended on repair orders.
Road-test vehicles when required or refer them to the test technician.
Participate in manufacturer-sponsored training programs, schools, and events.
Keep abreast of manufacturer technical bulletins.
Supervise assigned apprentice technicians.
Report machinery defects or malfunctions to the supervisor.
Ensure customers' cars are kept clean and notify the service advisor immediately of anything that changes a vehicle's appearance or condition.
Keep the shop area neat and clean.
Maintain and account for dealership-owned tools and manuals, returning them to their proper place and condition.
Understand and comply with applicable federal, state, and local regulations, including hazardous-waste disposal and OSHA Right-to-Know requirements.
Operate tools and equipment safely and report safety issues immediately to management.