Shipping Technician

AnewHealth•Moorestown, NJ

11d

About The Position

AnewHealth is a pharmacy care management company serving people with complex, chronic needs. Formed in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, it offers comprehensive pharmacy services, pharmacy benefit management, and specialized support for Program of All-Inclusive Care for the Elderly. The company has more than 1,400 team members and serves over 100,000 people across all 50 states. The Shipping Technician manages shipment and tracking processes for packages sent from CareKinesis fulfillment centers to participant residences, assisted living facilities, and PACE organization facilities. Reporting to the SVP of Pharmacy Operations, the role monitors shipments, coordinates with national courier account managers, handles delivery issues, and supports timely delivery. The position also coordinates shipping requests and returns, prepares shipping reports and accurate invoices or credits, and contributes to operational quality, compliance, and information security. A manager or supervisor provides guidance. This is a full-time position averaging 40 hours per week, with availability outside normal business hours on an ad hoc basis to meet customer expectations. Schedules may be adjusted to meet position and organizational needs. The role uses computer hardware and basic office equipment and may involve extended periods of keyboard use and monitor reading, multitasking under deadlines, periods of high stress, and routine work.

Requirements

High school diploma or equivalent.
Ability to communicate effectively and professionally in writing, verbally, and interpersonally with employees, clients, and agency representatives.
Ability to analyze problems or tasks from multiple perspectives, adapt problem-solving methods, develop creative solutions, and use logical and systematic processes.
Ability to multitask and manage multiple priorities without sacrificing quality.
Detail-oriented and organized.
Proficient computer skills, including the ability to use proprietary and other pharmacy software, shipping, delivery and order management platforms, and Microsoft Office Suite.
Excel proficiency, including quantitative analysis, charting, pivot tables, formulas or algorithms, and trend analysis.
Ability to use computer hardware and basic office equipment, including extended periods of keyboard use and monitor reading.
Ability to multitask under deadlines and handle periods of high stress.

Nice To Haves

At least 3 years of shipping experience.
Experience working in a pharmacy or healthcare environment.

Responsibilities

Monitor and track shipments through FedEx, UPS, and other couriers, providing timely updates to team members and leadership.
Serve as a liaison between national couriers and the organization.
Check shipment systems for accurate destination addresses and delivery times, address delivery exceptions, and escalate unresolved shipments or issues.
Resolve shipment errors and challenges.
Monitor weather patterns across the United States, proactively mitigate delivery delays, and inform the supervisor so fulfillment sites can be notified.
Follow client contract and purchase order procedures to prepare accurate invoices and credits.
Prepare shipping reports by coordinating information between carriers and dashboards.
Stay informed about shipment transit times and group shipments for efficiency.
Participate in reclamation duties, including retrieving and restoring shipping packages.
Participate in company quality initiatives, identify process improvement opportunities, and report potential quality assurance issues.
Ensure operational compliance, efficiency, quality, and information security in accordance with company guidelines, privacy and security requirements, and applicable regulations such as HIPAA.
Handle shipping and related requests as a liaison among clients, their providers, and the pharmacy to support a positive client experience.
Coordinate with departments to support operational efficiency and delivery quality.
Coordinate return requests from PACE clients.
Collaborate with the inventory supervisor on return packages and order credits using the JIRA customer portal and Appfire.
Stay current on training and role-related best practices.
Embody AnewHealth’s Core Values in communications and interactions.
Perform other duties as assigned.