Shipping & Receiving Manager, RMA Service

Supermicro•San Jose, CA

13d

About The Position

The RMA Shipping & Receiving Manager is a strategic operations leader responsible for warehouse operations, shipping and receiving, inventory control, reverse logistics, and Return Merchandise Authorization (RMA) processes. The role focuses on inventory accuracy, material flow, warehouse productivity, and service to customers and internal stakeholders. The manager leads a cross-functional warehouse team, develops logistics practices, manages RMA and warranty return programs, and implements continuous improvement initiatives in a manufacturing and distribution environment. The position oversees warehouse activities, domestic and international shipping, freight relationships and costs, shipping documentation, the RMA lifecycle, and inventory controls. It works with Quality, Engineering, Manufacturing, Procurement, Customer Service, Finance, and Supply Chain teams to resolve issues, improve product quality, maintain accurate records, and support business and customer needs.

Requirements

At least 5–7 years of progressive leadership experience in warehouse operations, logistics, shipping and receiving, or supply chain management.
At least 3 years of management experience leading warehouse, inventory, and logistics teams in a manufacturing, electronics, medical device, or technology environment.
Proven experience managing RMA, warranty service, repair operations, reverse logistics, and return-to-vendor programs.
Demonstrated success improving warehouse performance, inventory accuracy, customer service levels, and operational productivity.
Experience managing multifunctional teams and supporting high-volume operations.
Strong leadership and analytical skills, and the ability to develop scalable processes in a dynamic manufacturing and distribution environment.

Nice To Haves

Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, Business Administration, or a related discipline preferred.

Responsibilities

Direct warehouse activities, including receiving, storage, material handling, inventory management, order fulfillment, shipping, and reverse logistics.
Develop and implement strategies to improve warehouse throughput, efficiency, accuracy, and service performance.
Establish and monitor KPIs for inventory accuracy, on-time shipments, productivity, RMA turnaround time, and customer satisfaction.
Lead capacity planning, space utilization, and workflow optimization.
Promote accountability, operational discipline, and continuous improvement in warehouse operations.
Manage domestic and international shipping in compliance with customer requirements, carrier regulations, and company policies.
Oversee freight carriers, transportation providers, and third-party logistics partners; negotiate shipping solutions and identify freight cost savings.
Ensure the accuracy of shipping documentation, export paperwork, freight claims, and transportation records.
Monitor logistics performance and address delivery, damage, and service issues.
Manage the full RMA lifecycle, including receipt, inspection coordination, product evaluation, disposition, repair processing, replacement management, and return-to-vendor activities.
Develop and maintain procedures for warranty returns, customer returns, and reverse logistics.
Monitor RMA aging, turnaround times, disposition status, and resolution metrics.
Partner with Quality, Engineering, Manufacturing, Procurement, and Customer Service to identify return root causes and implement corrective actions.
Analyze RMA data and trends to support quality improvements and reduce recurring product failures.
Maintain inventory accuracy through cycle counts, audits, transaction reviews, and process controls.
Investigate inventory variances and implement corrective and preventive actions.
Ensure accurate inventory transactions and material traceability in ERP, WMS, and inventory management systems.
Develop inventory control procedures supporting operational efficiency, regulatory compliance, and financial accuracy.
Collaborate with Finance and Supply Chain on inventory reconciliation, forecasting, and reporting.