RMA Shipping/Receiving Clerk

Supermicro•San Jose, CA

14d•Onsite

About The Position

Supermicro is seeking an RMA Shipping/Receiving Clerk to work collaboratively with the customer service and shipping teams to meet customer demands. The role follows work instructions to complete assignments accurately and within tight schedules. It requires regular in-office attendance during company-standard working hours, including participation in in-office collaboration, team meetings, training, and other on-site activities.

Requirements

At least 1 year of warehouse or inventory experience is preferred.
Excellent interpersonal communication and organizational skills, with the ability to multitask and make effective decisions.
Attention to detail and strong organizational skills.
Ability to work independently and complete tasks with minimal supervision.
Ability to work as a team player.
Proficiency with Microsoft Office is required.
Regular in-office attendance during company-standard working hours is required.

Nice To Haves

Minimum of 1 year of warehouse or inventory experience preferred.

Responsibilities

Receive incoming RMA packages, log them, open them, and perform physical and visual inspections.
Review product information and ensure it matches the RMA receiving documentation.
Communicate receiving issues or discrepancies to the customer service team.
Follow up on pending RMA cases and prioritize tasks based on urgency.
Handle shipping of RMA packages using FedEx, UPS, and trucking services.
Organize and maintain cleanliness at the receiving dock and in the warehouse.
Handle internal product-transfer shipments between logistics locations.
Maintain organized daily reports and documents.