Shipping & Receiving Coordinator

New Balance•Salt Lake, UT

2d•Onsite

About The Position

The Shipping & Receiving Coordinator coordinates freight pickups, organizes and maintains customer routing guides, and maintains proper shipping documents to promote efficient shipping of products. The role collaborates with distribution center shipping, routing, distribution, Account Services, and account manager teams to improve shipping performance and on-time shipping metrics. It also analyzes and reports on distribution center and customer shipping performance, maintains customer routing requirements, investigates pending shipments, provides shipment updates to stakeholders, and coordinates wave management with local distribution center teams. The coordinator may perform Distribution Associate duties as required and other duties as assigned. The role requires computer-based work and may include distribution associate tasks involving warehouse equipment, physical handling, extended standing and walking, and work at elevated heights, as applicable.

Requirements

High school diploma or equivalent.
Demonstrated knowledge of commonly used concepts, practices, and procedures within the distribution process.
Ability to read, write, and speak English fluently and match numbers and letters.
Strong verbal and written communication skills, including appropriate demeanor, proper grammar and spelling, respectful tone, and professional phone demeanor.
Intermediate computer skills in Microsoft Office (Word and Excel), WMS, and email.
Strong organizational, communication, and interpersonal skills; detail-oriented.
Attention to detail, a learning mindset, and a collaborative mindset and working style.
Ability to learn and retain processes and procedures in a changing environment.
Ability to sit or stand and work on a computer for long periods of time.
When performing Distribution Associate duties: ability to use an RF scanner or WMS workstation.
When performing Distribution Associate duties: full and functional range of motion in fingers, hands, wrists, elbows, and shoulders, including sustained extension and repetitive upper-extremity movements.
When performing Distribution Associate duties: ability to lift and carry up to 50 lbs. regularly.
When performing Distribution Associate duties: ability to push and pull up to 75 lbs. safely and repeatedly.
When performing Distribution Associate duties: ability to stand and walk on concrete surfaces for more than 8 hours per day, with regular bending, reaching, twisting, crouching, and other dynamic movements.
When performing Distribution Associate duties: ability to use conveyor crossovers up to 6 feet, where applicable.
When performing Distribution Associate duties: ability to use stairs and work at elevated heights, including on a mezzanine level up to 20 feet, where applicable.

Responsibilities

Coordinate freight pickups and maintain customer routing guides and shipping documents.
Collaborate with distribution center shipping and routing teams and provide actionable feedback.
Connect with Account Services and account managers to provide feedback on customer carrier performance.
Work with distribution teams to facilitate improvements in on-time shipping metrics.
Lead data-driven analysis, reporting, and communication of distribution center and customer shipping performance, and recommend how New Balance should address identified issues.
Create and maintain the database of customer routing requirements.
Investigate the status of pending shipments and provide updates to stakeholders.
Coordinate wave management with local distribution center teams.
Perform Distribution Associate duties as required.
Perform other duties as assigned.

Benefits

Regular associates: three medical insurance options, dental insurance, vision insurance, life insurance, and 401(k).
Online learning and development courses.
Tuition reimbursement.
$100 monthly student loan support.
Mentorship programs.
Yearly $1,000 lifestyle reimbursement.
Four weeks of vacation.
12 holidays.
Parental leave.
Temporary associates: three medical insurance options, dental insurance, vision insurance, and an associate discount.
Part-time associates: 401(k), short-term disability, yearly $300 lifestyle reimbursement, and an associate discount.