Shipping Logistics Coordinator

S&S Worldwide Inc.•North Logan, UT

29d•Onsite

About The Position

The Shipping/Logistics Coordinator is responsible for managing all aspects of the shipping processes, shipping routes, and product delivery, specifically with regard to customer satisfaction. As a shipping/logistic coordinator, customer satisfaction is a priority as this is how S&S Worldwide remains successful. Responding immediately to customer questions and complaints and notifying the customer of any delays in the delivery schedule is essential to this position.

Requirements

High school diploma or GED required; some college preferred.
Must be able to read, write, and communicate verbally in English.
Must be dependable, with a proven history of satisfactory work attendance and punctuality.
Ability to work with little supervision and track multiple processes.
Knowledge of laws and regulations related to domestic and international shipping requirements.
Working knowledge Microsoft Office and (ERP)
Outstanding organizational and coordination abilities.
Excellent communication and interpersonal skills.
Keen on working in a fast-paced environment.
Good Negotiation skills and abilities.
Customer service oriented.
Organizational expertise.
Problem-solving skills.

Responsibilities

Ship all domestic shipments over 150 lbs.
Ship all shipments that utilize UPS/DHL or any other carrier which is not FedEx.
Ship all LTL and small parcel international shipments.
Provide all customs clearance documents for LTL shipments and keep packages moving internationally.
Quote shipments to ensure best price.
Coordinate quotes of pickups from international and domestic EX-Works vendors.
Ensures EX-Works shipments that have not left the building are still processed throughout system for correct accounting revenue recognition.
Coordinate with freight forwarders on all FTL/ containers for jobs.
Provide documentation for large trucks.
Prepare orders for freight packaging materials and ensure proper inventory (packaging materials) are on hand.
Process and code cost all shipping invoices
Assess and resolve issues relating to transportation, customer problems, import and export, and logistics issues.
Maintain detailed and accurate logistics data for daily, weekly, and monthly reports including usage metrics, customer issues and resolutions, and schedule documentation.
Communicate with various other departments as needed to create comprehensive schedules for shipping product to meet customer requirements and delivery times.
Provide comprehensive logistical support daily for all outbound shipments.
Work to improve the logistics process by negotiating with suppliers and customers, increasing efficiency, reducing unnecessary steps, and creating innovative solutions for logistical issues.
Analyze the financial impact of logistical processes and proposed changes to determine maximum efficiency in terms of routing, transportation modes, and resources while continuing to meet customer requirements.
Create policies as needed to increase logistical efficiency and cost-effectiveness.
Ensure carriers and S&S warehouse employees comply with and meet legal standards and requirements.
Train, and oversee training for all shipping/receiving employees.
Train Warehouse Supervisor and Warehouse Generalist as a backup for all Shipping/Logistics Coordinator
Spend time on the floor each day filling in where needed.
Spend time each day learning the other areas of the warehouse
Take ownership of the shipping responsibilities of the Warehouse and S&S Inc. Do everything in your power and control to ensure shipping due dates are met.