Shipment Management Associate

Ryder • Fort Worth, TX

9d • $46,000 - $46,000

About The Position

The Shipment Management Associate II supports Ryder Shipment Management Center (SMC) operations by providing tactical front-line assistance for account-level command center activities and after-hours support when required. The role communicates with internal and external customers about operational issues, helps document and develop processes supporting the site-wide ISO 9001 quality system, and supports customer-specific operational decisions and requests. The associate also contributes to operational training and manages account-specific and site-wide tactical and strategic projects. After-hours support may involve a cell-phone rotation and remote equipment. The position is in the Supply Chain job category and requires no travel; it is not DOT regulated.

Requirements

• High school diploma or GED required.
• At least two years of direct transportation or logistics work experience required.
• Ability to represent the company professionally with external constituents and internal and external parties.
• Ability to build strong customer relationships and demonstrated customer service capabilities.
• Effective leadership skills.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Demonstrated problem-solving skills.
• Ability to create and maintain professional relationships across all organizational levels, including peers, work groups, customers, and supervisors.
• Flexibility and self-direction to excel in a fast-paced environment.
• Ability to multitask; highly organized, with excellent time-management skills.
• Detail-oriented with excellent follow-up practices.

Nice To Haves

• Bachelor’s degree in Transportation Management, Logistics, Business Administration, or a related field preferred.

Responsibilities

• Provide tactical front-line support for account-level command center activities and after-hours support via pager and remote access as required.
• Communicate with internal and external customers about operational issues to ensure matters are addressed in a timely manner.
• Develop and document account-level operational processes and procedures supporting the site-wide ISO 9001 quality system.
• Support peers and subordinates with key operational decisions and non-typical requests that support customers’ business needs.
• Participate in developing, deploying, and maintaining client-specific and operations-generic training materials and delivery methods.
• Manage account-specific and site-wide tactical and strategic projects.
• Provide after-hours client support as required, such as nights, weekends, or holidays, via cell-phone rotation and remote equipment.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Prescription coverage
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan
• Position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and/or type

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED