Shipment Coordinator

Ryder Supply Chain Solutions • Rayville, LA

5d • $47,500 - $47,500

About The Position

The Shipment Management Associate II supports Ryder’s Shipment Management Center (SMC) operations, handling account-level command center activities and customer needs. The role provides tactical operational support, communicates with internal and external customers, contributes to ISO 9001 quality processes, supports customer solutions and operational decisions, participates in training development and delivery, and manages account-specific and site-wide projects. After-hours support may be required through pager or cell phone rotation and remote access or equipment.

Requirements

• High school diploma or GED required.
• Two or more years of direct transportation or logistics work experience required.
• Ability to represent the company professionally with external constituents and internal and external parties.
• Ability to build strong customer relationships and demonstrated customer service capabilities.
• Ability to interface directly with internal and external customers on customer-related issues.
• Effective leadership skills.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Demonstrated problem-solving skills.
• Ability to create and maintain professional relationships across organizational levels.
• Flexibility and self-motivation to perform in a fast-paced environment.
• Ability to multitask; strong organization and time-management skills.
• Detail orientation and excellent follow-up practices.

Nice To Haves

• Bachelor’s degree in Transportation Management, Logistics, Business Administration, or a related field preferred.

Responsibilities

• Provide front-line tactical support for account-level command center activities and after-hours support through pager and remote access as required.
• Communicate with internal and external customers about operational issues and ensure they are addressed promptly.
• Develop and document account-level operational processes and procedures supporting the site-wide ISO 9001 quality system.
• Support peers and subordinates with key operational decisions and non-typical requests that address customers’ business needs.
• Participate in developing, deploying, and maintaining client-specific and operations-general training materials and delivery methods.
• Manage account-specific and site-wide tactical and strategic projects.
• Provide after-hours client support, potentially including nights, weekends, and holidays, through cell phone rotation and remote equipment.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Prescription coverage
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off for vacation, illness, bereavement, family, and parental leave
• 401(k) retirement savings plan
• The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and type

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED