Management Associate

Apple Bank•Garden City, KS

6d•Onsite

About The Position

The Management Associate participates in a comprehensive 6-to-24-month management development training program intended to prepare participants for advancement to an Assistant Branch Manager role in Apple Bank’s retail banking network. Participants take responsibility for their learning by completing designated training courses, rotational assignments, and objectives in their personal development plan. The program develops the skills needed to independently manage a branch, including teller operations, platform activities, and ancillary functions, while supporting branch management in business development, customer service, operational goals, and profitability. The associate receives structured training in branch roles and designated programs, as well as rotations through corporate support departments. The role also involves building leadership and employee-development skills, supporting branch culture and morale, helping identify customer needs and recommend suitable products and services, resolving customer concerns, leading staff meetings, reviewing reports, conducting audits, and authorizing transactions within designated limits. The position may include assignments at various branches and corporate office locations, and the schedule may need to accommodate weekends and extended hours.

Requirements

Associate’s degree or 3–5 years of customer-facing retail experience.
Proven customer service and sales expertise.
Demonstrated leadership capabilities and sound decision-making abilities.
Effective problem-solving proficiency.
Exceptional verbal and written interpersonal and communication skills.
Collaborative approach and ability to work effectively as a team member.
Ability to inspire and drive results through coaching and mentorship.
Meticulous attention to detail, strong organizational aptitude, and ability to multitask.
Willingness to adapt schedule to support various branches and corporate office locations, including weekends and extended hours.

Nice To Haves

Supervisory experience.
Bachelor’s degree.
Knowledge of banking products and services.
Proficiency with computers, particularly the Microsoft Office suite.
New York State Licensed Notary Public.

Responsibilities

Acquire proficiency in retail banking branch roles through structured in-branch training rotations.
Complete designated training programs covering business development, customer service standards, operational procedures, company policies, security and safety measures, compliance practices, and reporting requirements.
Review daily reports and conduct branch audits to confirm compliance with internal guidelines, operational procedures, and audit regulations.
Participate in corporate department rotations to learn the roles and responsibilities of core support departments and their contributions to the branch network.
Develop a leadership style that supports high performance through employee development and performance management.
Motivate team members and promote positive morale and branch culture.
Identify customer needs and recommend appropriate products and services, personally and through employee coaching.
Use problem-solving and critical thinking to address and resolve customer concerns.
Lead staff meetings addressing branch objectives and priorities for business development, operations, and customer service.
Authorize transactions within designated limits while balancing customer satisfaction with risk and potential loss or fraud.
Complete additional responsibilities or special assignments as required.
Adapt scheduling as needed to support various branches and corporate office locations, including weekends and extended hours.