SHINE Liaison (Full-Time)
About The Position
The SHINE Liaison plans, develops, coordinates, and reports on the SHINE, SMP, and MIPPA programs. The role involves varied and complex duties requiring sound judgment, goal setting, event scheduling and coordination, and communication among groups and agencies. The employee works independently with minimal supervision and uses interpersonal skills to recruit and retain volunteers and community partners. Travel is essential and may include evening, overnight, and out-of-area travel; dependable transportation is required. The employee reports to the Director of Programs and Planning and supervises the SHINE Liaison Assistant and SHINE Volunteers. The position requires completing eight mentoring sessions with a seasoned volunteer or local liaison/leadership member, maintaining active SHINE Volunteer Counselor status, and completing STARS, SIRS, and eCIRTS trainings. The role assists consumers seeking SHINE services, coordinates requests with volunteers, maintains volunteer records, prepares program reports and work plans, organizes volunteer training and recognition events, and supports SHINE health and resource fairs. It also includes attending program and agency meetings, processing volunteer travel and reimbursement requests, communicating with the Department of Elder Affairs, and assisting with special projects. The position requires a bachelor’s degree or an equivalent education and experience pathway as described in the posting, computer and database skills, presentation skills, a valid Florida driver’s license, and successful completion of Level II Background Screening. Physical duties include extended sitting or standing, operating office equipment, setting up tables or tents for outreach events, heavy lifting and carrying, and moving boxes up to 10 pounds.
Requirements
- Bachelor’s degree or equivalent education and experience pathway.
- Alternatively, an associate’s degree in a human services-related field and at least two years of related experience, or a high school diploma/GED and four years of related experience.
- Experience working with computers, especially Microsoft applications.
- At least intermediate proficiency with Excel, Word, and Outlook.
- Experience with database entry and/or database management.
- Above-average presentation skills.
- Valid Florida driver’s license.
- Must be able to pass Level II Background Screening.
- Must complete eight mentoring sessions with a seasoned volunteer or local liaison/leadership member.
- Must maintain active SHINE Volunteer Counselor status.
- Must complete STARS, SIRS, and eCIRTS trainings.
- Must have dependable transportation for essential travel.
- Must be able to perform the stated physical duties, including setting up tables or tents, heavy lifting and carrying, and moving boxes up to 10 pounds.
Nice To Haves
- Previous volunteer management experience is preferred but not required.
- Previous paid or volunteer experience assisting the senior population is preferred but not required.
Responsibilities
- Assist consumers requesting SHINE assistance.
- Triage consumer requests and assign them to SHINE volunteers.
- Fax, mail, or email requested information to SHINE volunteers and consumers.
- Interact with area and local volunteer coordinators and SHINE volunteers.
- Maintain SHINE volunteer files and process volunteer paperwork.
- Prepare monthly, quarterly, and yearly reports.
- Develop the SHINE work plan.
- Interact with and request materials from the Department of Elder Affairs.
- Coordinate training for new SHINE volunteers.
- Attend SHINE meetings, training workshops, conference calls, agency staff meetings, and events.
- Set up volunteer recognition events and award ceremonies.
- Set up SHINE health and resource fairs.
- Process travel and reimbursement requests for SHINE volunteers.
- Use clear, concise oral and written communication and computer skills.
- Assist with special projects as needed.
- Complete and pass required trainings.
- Recruit and retain volunteers and community partners.
- Plan, develop, coordinate, and report on the SHINE, SMP, and MIPPA programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
