SHINE Program Specialist

Mid-Florida Area Agency on Aging • Gainesville, FL

1d

About The Position

Elder Options is hiring a full-time SHINE (Serving Health Insurance Needs of Elders) Program Specialist. SHINE is a volunteer-based Medicare counseling program under the auspices of the Florida Department of Elder Affairs and Elder Options, serving a 16-county area in north central Florida, with offices in Gainesville. SHINE staff and volunteers provide unbiased Medicare assistance by phone, at counseling sites throughout the service area, and through web-based platforms. The Specialist supports the program’s administrative and operational work and provides Medicare counseling and outreach. Travel throughout the 16-county area is required and reimbursed at the State rate. Candidates cannot hold an insurance license. The listed salary is $41,350.40.

Requirements

• Bachelor’s degree (B.A./B.S.) from a four-year college or university, four years of related experience and/or training, or an equivalent combination of education and experience.
• Excellent communication and customer service skills.
• Strong computer skills.
• Ability to work independently, stay organized, and prioritize work effectively.
• Successful completion of SHINE Basic Training, SHINE Presentation Skills Certification, and training for STARS, MIPPA, and SMP; training will be provided, and completion is required to maintain the position.
• Regular and consistent attendance.
• Ability to use discretion and independent judgment, make complex decisions, and perform advanced technical duties, many of which are time-sensitive.
• Must not hold an insurance license.
• Ability to travel throughout the 16-county service area.

Nice To Haves

• Human service or aging network experience.
• Experience working with older and/or disabled adults.
• Ability to effectively communicate difficult concepts to older and/or disabled adults.
• Experience working with volunteers.

Responsibilities

• Provide administrative support to the SHINE Liaison, volunteers, and the program overall.
• Coordinate the provision of materials and supplies.
• Manage volunteer equipment, materials, and supplies.
• Maintain the database of volunteer records, training, activity time, and equipment.
• Provide Medicare counseling to beneficiaries, families, and caregivers.
• Participate in SHINE presentations and outreach activities.
• Produce and distribute reports.

What This Job Offers

• Job Type: Full-time