Shift Supervisor - Leetsdale Store

Goodwill of Colorado • Denver, CO

11d • Onsite

About The Position

The Retail Center Shift Supervisor provides day-to-day, tactical, and practical leadership for associates and teams throughout the retail center. The role monitors the center and responds to immediate issues involving safety, customer focus, product flow, and aesthetics, either directly or through delegation. The supervisor supports employee leadership, store operations, customer service, inventory, and donation center activities, and maintains broad knowledge of store procedures to help keep operations running during emergencies or when management is unavailable.

This is a full-time position requiring open availability, including evenings and weekends. Store hours are 9 a.m. to 9 p.m. Monday through Saturday and 9 a.m. to 8 p.m. Sunday; shifts may begin as early as 7 a.m. and end as late as 10 p.m. The position may require occasional overtime and work on holidays. Pay is $22.36 per hour. The posting closes Tuesday, November 3, 2026. Applicants must attach a resume to their application.

Requirements

• A high school diploma or equivalent is preferred.
• Previous supervisory experience is preferred.
• Two years of retail experience is desired.
• Familiarity with product pricing, trends, fashions, and seasonal changes.
• Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
• Ability to obtain certification in all employee positions by completing On the Job (OJT) documentation.
• Ability to obtain walkie stacker and/or forklift certification and safely operate equipment.
• Ability to solve problems quickly and make decisions.
• Ability to maintain confidentiality and follow company policies and procedures.
• Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
• Ability to manage corporate email and calendars, such as Outlook.
• Ability to withstand prolonged standing, bending, and lifting for up to eight hours per day.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the physical demands described in the posting, including occasional lifting and carrying of heavy loads and frequent standing, walking, pushing or pulling, reaching, and hand use.
• Applicants must attach a resume to their application.

Nice To Haves

• Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing, or similar industries.
• Two years of retail experience.
• High school diploma or equivalent.

Responsibilities

• Monitor the retail center and address immediate safety, customer service, product flow, and aesthetics issues, personally or through delegation.
• Manage employee breaks and redirect staff or work teams to address call-offs.
• Coach employees verbally and issue initial write-ups; provide input on reviews and terminations.
• Facilitate employee purchases.
• Assist with store opening and closing procedures.
• Verify daily sales report paperwork, count drawers, and make change between drawers and the safe.
• Assist with inventory by counting, entering, and verifying information.
• Plan, coordinate, and control customer service activities to maintain customer relationships and meet organizational and operational objectives.
• Serve as the first escalation point for customer complaints.
• Serve as a contact for turning down donations at Attended Donation Centers (ADC).
• Maintain generalist-level knowledge of store procedures and fill in during emergencies.
• Ensure E-Commerce product is processed accurately and moved efficiently to E-Commerce.
• Use and obtain certification on equipment or tools such as pallet jacks, walkie stackers, forklifts, and hand dollies to move and store donated product.
• Maintain sufficient operational knowledge to keep the store running in rare cases when no Assistant Manager or Manager is on premises.
• Perform additional duties and responsibilities as required.

Benefits

• Daily Pay access, a voluntary benefit allowing employees to access pay on their own schedule.
• Medical, dental, and vision coverage for eligible full-time Retail and Sales/Operations Division employees.
• Short-term disability, life and accidental death and dismemberment insurance, and long-term disability coverage for eligible full-time employees.
• Flexible Spending Accounts and voluntary supplemental benefit offerings.
• Paid vacation, sick, holiday, floating holiday, jury duty, and bereavement leave for eligible full-time employees.
• Retirement plan with pre-tax or post-tax (Roth) contributions; employees must be 18 or older to participate.
• Employer eligibility for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED