Shift Supervisor - Leetsdale Store

Goodwill of Colorado • Denver, CO

12d • Onsite

About The Position

The Retail Center Shift Supervisor provides day-to-day, tactical, and practical leadership to associates and teams throughout the retail center. The role monitors the store and addresses immediate needs involving safety, customer service, product flow, and store presentation, either directly or by delegating tasks. The supervisor supports employee leadership, store operations, customer service, inventory, and cross-training, and may take on additional duties as required. The position is full-time and requires open availability, including evenings and weekends; shifts may begin as early as 7 a.m. and end as late as 10 p.m. The stores are open 9 a.m.–9 p.m. Monday through Saturday and 9 a.m.–8 p.m. Sunday. Pay is $22.36 per hour.

Requirements

• Two years of retail experience is desired.
• Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
• Ability to obtain certification in all employee positions by completing On the Job (OJT) documentation.
• Ability to obtain walkie stacker and/or forklift certification and safely operate the equipment.
• Ability to problem-solve quickly and make decisions.
• Ability to maintain confidentiality and follow Goodwill policies and procedures.
• Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
• Ability to manage corporate email and calendar, such as Outlook.
• Ability to withstand prolonged standing, bending, and lifting for up to 8 hours per day.
• Ability to work a varied schedule including weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the physical demands described, including lifting and carrying items of varying weights, pushing and pulling, reaching, walking, standing, speaking, and continuous fine manipulation and repetitive hand movements.

Nice To Haves

• Previous supervisory experience, preferably in retail, restaurant, hospitality, production, manufacturing, or a similar industry.
• High school diploma or equivalent is preferred.
• Familiarity with product pricing, trends, fashions, and seasonal changes.

Responsibilities

• Monitor the retail center and address immediate issues involving safety, customer focus, product flow, and aesthetics, personally or through delegation.
• Manage employee breaks and redirect staff or work teams to address call-offs.
• Coach employees verbally and issue initial write-ups; provide input to reviews and terminations.
• Facilitate employee purchases.
• Assist with opening and closing procedures.
• Verify daily sales report paperwork and count drawers.
• Make change between drawers and the safe.
• Assist with inventory by counting, entering, and verifying inventory.
• Plan, coordinate, and control customer service team activities to maintain and enhance customer relationships and meet organizational and operational objectives.
• Serve as the first escalation point for customer complaints.
• Decide when to turn down donations at Attended Donation Centers (ADC).
• Maintain generalist-level knowledge of store procedures and fill in during emergencies.
• Ensure E-Commerce products are processed accurately and move efficiently to E-Commerce.
• Use and become certified on equipment and tools to move and store donated product, such as pallet jacks, walkie stackers, forklifts, and hand dollies.
• Maintain sufficient operational knowledge to keep the store running in rare cases when no Assistant Manager or Manager is on the premises.
• Perform additional responsibilities as required.

Benefits

• Daily Pay access, a voluntary benefit that allows employees to access their pay on their own schedule.
• Medical, dental, and vision coverage for eligible full-time Retail and Sales/Operations Division employees.
• Short-term disability, life and accidental death and dismemberment coverage, flexible spending accounts, long-term disability, and voluntary supplemental benefits for eligible full-time Retail and Sales/Operations Division employees.
• Paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave for eligible full-time Retail and Sales/Operations Division employees.
• Retirement plan with pre-tax or post-tax (Roth) contributions; employees must be at least 18 to participate.
• Public Service Loan Forgiveness Program (PSLF)-eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED