Shift Supervisor - Durango Store

Goodwill of Colorado • Durango, CO

3d • Onsite

About The Position

The Retail Center Shift Supervisor provides day-to-day, tactical, and practical leadership to associates and teams across the retail center. The role monitors operations and addresses immediate safety, customer service, product-flow, and store-aesthetic issues directly or through delegation. The supervisor supports employee leadership, store procedures, sales reporting, cash handling, inventory, customer service, and cross-training, and may take on additional duties as required.

This is a full-time supervisory role requiring open availability, including evenings and weekends. Store hours are 9 a.m. to 9 p.m. Monday through Saturday and 9 a.m. to 8 p.m. Sunday; shifts may begin as early as 7 a.m. and end as late as 10 p.m. The position may require holidays and occasional overtime. The posted pay is $20.88 per hour. Applicants must attach a resume to be considered.

Requirements

• Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
• Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
• Ability to obtain certification in all employee positions by completing On the Job documentation.
• Ability to obtain walkie stacker and/or forklift certification and operate the equipment safely.
• Ability to solve problems quickly and make decisions.
• Ability to maintain confidentiality and follow Goodwill policies and procedures.
• Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
• Ability to manage corporate email and calendar using tools such as Outlook.
• Ability to withstand prolonged standing, bending, and lifting for up to 8 hours per day.
• Ability to work a varied schedule including weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to attach a resume to the application.

Nice To Haves

• High school diploma or equivalent.
• Previous supervisory experience.
• Two years of retail experience.
• Familiarity with product pricing, trends, fashions, and seasonal changes.

Responsibilities

• Monitor the retail center and address immediate safety, customer-focus, product-flow, and aesthetics issues personally or through delegation.
• Manage employee breaks and redirect staff or work teams to address call-offs.
• Coach employees verbally and provide initial write-ups; provide input to reviews and terminations.
• Facilitate employee purchases.
• Assist with opening and closing procedures.
• Verify daily sales report paperwork.
• Count cash drawers and make change between drawers and the safe.
• Assist with inventory by counting, entering, and verifying product.
• Plan, coordinate, and control customer-service team activities to maintain customer relationships and meet organizational and operational objectives.
• Serve as the first escalation point for customer complaints.
• Serve as the point of contact for turning down donations at Attended Donation Centers.
• Maintain generalist-level knowledge of store procedures and fill in during emergencies.
• Ensure E-Commerce product is processed accurately and moved efficiently to E-Commerce.
• Become certified on and use equipment and tools such as pallet jacks, walkie stackers, forklifts, and hand dollies to move and store donated product.
• Maintain sufficient operational knowledge to keep the store running in rare cases when no Assistant Manager or Manager is on the premises.
• Perform additional duties as required.

Benefits

• Access to earned pay on an employee-selected schedule through the voluntary DailyPay benefit.
• Eligible full-time Retail and Sales/Operations Division employees may receive medical, dental, and vision insurance; short-term and long-term disability; life and accidental death and dismemberment coverage; flexible spending accounts; and voluntary supplemental benefits.
• Paid time off including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Employees may contribute to the retirement plan on a pre-tax or post-tax Roth basis; participants must be at least 18 years old.
• Public Service Loan Forgiveness Program-eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED