Shift Supervisor - Durango Store

Goodwill of Colorado•Durango, CO

10h•Onsite

About The Position

Goodwill of Colorado is seeking a versatile and adaptable Shift Supervisor to provide day-to-day, tactical, and practical leadership of associates and teams across the retail center. The role monitors the entire center and addresses immediate issues involving safety, customer focus, product flow, and aesthetics, either directly or through delegation. The supervisor may need to maintain store operations in rare cases when no Assistant Manager or Manager is on the premises. Duties may extend beyond those listed as operational needs require. The position is full-time and requires open availability, including evenings and weekends. Store hours are 9 a.m. to 9 p.m. Monday through Saturday and 9 a.m. to 8 p.m. Sunday; shifts may start as early as 7 a.m. and end as late as 10 p.m. Occasional overtime and holiday work may be required. Pay is $20.88 per hour. Applicants must attach a resume to their application to be considered.

Requirements

A high school diploma or equivalent is preferred.
Two years of retail experience is desired.
Previous supervisory experience is preferred.
Familiarity with product pricing, trends, fashions, and seasonal changes.
Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
Ability to obtain certification in all employee positions through completion of On the Job (OJT) documentation.
Ability to obtain walkie stacker and/or forklift certification and operate equipment safely.
Ability to problem-solve quickly and make decisions.
Ability to maintain confidentiality and follow Goodwill policies and procedures.
Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
Ability to manage corporate email and calendar using tools such as Outlook.
Ability to withstand prolonged standing, bending, and lifting for up to 8 hours per day.
Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
Ability to meet the physical demands described in the posting, including frequent walking and pushing/pulling, continuous standing, and occasional lifting and carrying of heavy items.

Nice To Haves

Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing, or similar industries.
Two years of retail experience.
High school diploma or equivalent.

Responsibilities

Monitor the retail center and address immediate safety, customer service, product-flow, and aesthetics issues personally or through delegation.
Manage employee breaks and redirect staff or work teams to address call-offs.
Coach employees verbally and issue initial write-ups; provide input for reviews and terminations; and facilitate employee purchases.
Assist with store opening and closing procedures.
Verify daily sales report paperwork, count drawers, and make change between drawers and the safe.
Assist with inventory by counting, entering, and verifying inventory.
Plan, coordinate, and control customer service team activities to maintain and enhance customer relationships and meet organizational and operational objectives.
Serve as the first escalation point for customer complaints.
Serve as the point of contact for turning down donations at Attended Donation Centers (ADC).
Maintain generalist-level knowledge of store procedures and be able to fill in during emergencies.
Ensure E-Commerce products are processed accurately and moved efficiently to E-Commerce.
Use and obtain certification on equipment or tools such as pallet jacks, walkie stackers, forklifts, and hand dollies to move and store donated products.
Maintain sufficient operational knowledge to keep the store running in rare cases when no Assistant Manager or Manager is on site.
Perform additional responsibilities as required.

Benefits

DailyPay access to earned pay on the employee's preferred schedule.
Medical insurance for eligible full-time Retail and Sales/Operations Division employees.
Dental insurance for eligible full-time Retail and Sales/Operations Division employees.
Vision insurance for eligible full-time Retail and Sales/Operations Division employees.
Short-term disability coverage for eligible full-time Retail and Sales/Operations Division employees.
Life and accidental death and dismemberment coverage for eligible full-time Retail and Sales/Operations Division employees.
Flexible Spending Accounts for eligible full-time Retail and Sales/Operations Division employees.
Long-term disability coverage for eligible full-time Retail and Sales/Operations Division employees.
Voluntary supplemental benefits.
Paid vacation, sick, holiday, floating holiday, jury duty, and bereavement leave for eligible full-time Retail and Sales/Operations Division employees.
Retirement plan with pre-tax or post-tax (Roth) contributions; employees must be 18 years old to participate.
Public Service Loan Forgiveness Program (PSLF) eligible employer.