Voodoo Doughnut New York City - Now Hiring Shift Supervisors!

Voodoo Doughnut•New York, NY

6d•Onsite

About The Position

Voodoo Doughnut is hiring Shift Supervisors for the grand opening of its first New York City location. The role supports daily shop operations and a positive guest and team experience in a fast-paced, high-volume environment. Shift Supervisors guide team members during shifts, help maintain service and cleanliness standards, support training and coaching, and coordinate operational needs with shop management. The work may rotate between the front and back of house in a kitchen environment.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States.
Flexible availability for days, evenings, weekends, overnights, and holidays, and ability to work various shifts.
Current food handler's card or ability to obtain one upon hire.
Positive and professional attitude.
Basic math and kitchen or cooking skills.
Ability to work as part of a team and build lasting relationships.
Demonstrated superior work ethic.
Reliable transportation.
Prior experience in food service, bakery production, or customer service.

Responsibilities

Act with integrity, honesty, and passion to promote a positive work environment.
Create meaningful connections with guests, identify their needs, and respond with a guest-focused attitude.
Monitor service expectations and lobby appearance to promote a positive guest environment.
Develop positive relationships with shop team members and address their motivation, needs, and concerns.
Foster a positive learning environment by giving clear, specific, timely, and respectful coaching and feedback.
Support team member training through positive reinforcement and coaching.
Maintain an energetic, inviting, and safe atmosphere during shifts.
Direct team members to workstations to support operational flow, cleanliness, and guest needs.
Communicate production numbers and collaborate with shop management to meet sales and labor targets.
Support product ordering and inventory needs.
Follow standard operating procedures for cash handling, incident reporting, health inspections, safety, and shop security.
Communicate safety and equipment needs to the shop management team.
Execute shop opening, midday, and closing protocols and procedures.
Provide team member breaks and rest periods in accordance with state regulations and guidelines.
Maintain a calm presence during peak volume or unannounced events.
Maintain regular and consistent attendance and punctuality.