Blue Tide Shift Supervisor

Job Openings for Get n Go & Blue Tide Car Wash•Sioux Falls, SD

About The Position

The Blue Tide Shift Supervisor manages employees and site initiatives to drive quality customer service. The role answers customer questions, resolves complaints, promotes membership packages and car-wash upgrades, and directs, trains, and coaches staff. The supervisor also supports site cleanliness and operations, monitors and maintains wash equipment, manages inventory and supplies, performs bookkeeping and cash-handling procedures, and helps ensure safety, security, and compliance with company policies.

Requirements

One to two years of supervisory experience in a retail or customer service environment.
Ability to build strong and effective teams.
Good communication and interpersonal skills.
Strong organizational and leadership skills.
Accuracy and attention to detail.
Ability to meet deadlines, work under pressure, and multitask.
Ability to lift, carry, push, or pull up to 50 pounds alone.
Regular use of a ladder.
Physical stamina and mobility to bend, kneel, stoop, squat, reach, and stand for long periods.
Ability to work outdoors in all weather conditions.
Maintain a valid driver's license and insurable driving record.
Maintain personal liability coverage on own vehicle.

Nice To Haves

Degree or certification.
Strong technological skills.
Mechanical knowledge.

Responsibilities

Manage employees and site initiatives to drive quality customer service.
Answer customer questions and resolve complaints.
Promote and sell membership packages and car-wash upgrades.
Direct staff and assist with training and coaching to encourage membership sales, up-selling, and quality customer service.
Maintain site cleanliness, equipment operation, and quality wash service.
Visually inspect the tunnel and equipment room to verify equipment and chemicals are functioning properly, and perform routine preventative maintenance.
Order parts, chemicals, products, and supplies; maintain accurate inventory.
Perform daily bookkeeping, cash reconciliation, and deposit procedures.
Coach employees and recognize good performance.
Maintain confidentiality of company documents, passwords and codes, keys, and site security matters.
Enforce and maintain safety for customers and employees; report potential hazards and accidents or injuries.
Understand, follow, and enforce general rules, company policies, and procedures.
Work flexible shifts, including days, evenings, weekends, and holidays, and additional hours as needed to support site operations.