Blue Tide Shift Supervisor

Get n Go•Sioux Falls, SD

10d

About The Position

The Shift Supervisor manages employees and site initiatives to deliver quality customer service at Blue Tide. The role directs, trains, and coaches staff, promotes memberships and car-wash upgrades, and helps maintain a clean site, functioning equipment, and high-quality wash service. The supervisor also handles inventory and supply orders, daily bookkeeping, cash reconciliation, and deposits, while maintaining confidentiality, site security, and safety for customers and employees. The position requires flexible hours, including days, evenings, weekends, and holidays, with additional hours as needed to support site operations.

Requirements

One to two years of supervisory experience in a retail or customer service environment.
Proven ability to build strong and effective teams.
Good communication and interpersonal skills, with strong organizational and leadership skills.
Accuracy and attention to detail; ability to meet deadlines, work under pressure, and multitask.
Ability to lift, carry, push, or pull up to 50 pounds alone and regularly use a ladder.
Physical stamina to work long hours and mobility to bend, kneel, stoop, squat, reach, and stand for long periods; ability to work outdoors in all weather conditions.
Valid driver’s license and insurable driving record must be maintained.
Must maintain personal liability coverage on own vehicle.

Nice To Haves

Degree or certification.
Strong technological skills.
Mechanical knowledge.

Responsibilities

Manage employees and site initiatives to drive quality customer service; answer customer questions and resolve complaints.
Promote and sell membership packages and car-wash upgrades.
Direct, train, and coach staff in customer service and membership promotion; recognize good employee performance.
Maintain site cleanliness, equipment operation, and wash quality; inspect the tunnel and equipment room, verify equipment and chemicals are functioning properly, and perform routine preventive maintenance.
Order parts, chemicals, products, and supplies as needed and maintain accurate inventory.
Perform daily bookkeeping, cash reconciliation, and deposit procedures.
Maintain confidentiality of company documents, passwords and codes, keys, and site security.
Enforce safety for customers and employees, and report potential hazards and accidents or injuries.
Understand, follow, and enforce company rules, policies, and procedures.
Work flexible shifts, including days, evenings, weekends, and holidays, and additional hours as needed to manage or support site operations.