the D Casino - Security - Shift Supervisor

Recruiting Team•Las Vegas, NV

114d

About The Position

The Shift Supervisor is responsible for providing outstanding, friendly, and informative guest service while maintaining safety throughout the property. The role works to ensure guest safety by periodically patrolling assigned areas. The supervisor assists with day-to-day security operations, supports and guides direct reports, protects company assets, responds to safety concerns, and helps ensure shift administration is completed accurately and on time.

Requirements

Ability to read and speak English and communicate effectively with guests, team members, and management in written and verbal form.
Understand and comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
Ability to multitask.
Must be able to work any day of the week and any shift, including weekends and holidays.
Ability to establish and maintain effective working relationships with team members and guests.
Must be at least 21 years of age.
Must be able to obtain required work cards.
High school diploma or GED required.
Complete the property academy as assigned.
Ability to kneel, carry, bend, walk, and stand for extended periods.
Ability to lift 50 pounds.
Ability to see color.

Responsibilities

Practice, support, and promote Company Service Standards at all times.
Follow company service and operating standards and ensure direct reports follow company policies.
Assist the Supervisor with day-to-day activities, including training, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving issues.
Maintain a professional departmental, company, and community presence.
Answer guest questions in a way that reflects an understanding of the department and property.
Protect company assets from theft, assault, fire, and other safety issues.
Observe and report unusual or suspicious behavior.
Escalate emergency situations to the Assistant Director and Director as needed.
Assist the Security Manager in ensuring shift administration is completed correctly and on time, including incident reports, logs, statistics, and other documentation.
Periodically patrol assigned areas and respond promptly to emergencies and incidents within designated areas according to policy.