the D Casino - Beverage - Manager

Recruiting Team•Las Vegas, NV

About The Position

The Beverage Manager is responsible for providing outstanding, friendly, and informative Guest service while maintaining safety throughout the property. The role manages beverage operations and aims to deliver an excellent Guest experience by forecasting, planning, and managing beverage orders, staffing, and finances. The goal is to maximize sales and revenue through customer satisfaction and employee engagement. The Manager oversees beverage operations, guides and develops Team Members, maintains inventory, and ensures responsible alcohol service. They support Company Service Standards and work with Guests and other departments to resolve concerns and keep operations running effectively.

Requirements

Ability to read and speak English and communicate effectively with Guests, Team Members, and Management in written and verbal form.
Knowledge of the property and its amenities, and understanding of Fremont Street Experience to assist Guests.
Ability to work well with all departments.
Ability to supervise multiple properties.
Ability to understand and comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
Ability to multitask.
Must be able to work any day of the week and any shift, including weekends, holidays, special events, and concerts.
Ability to establish and maintain effective working relationships with Team Members and Guests.
Must be at least 21 years of age.
Must be able to obtain required work cards.
High school diploma or GED required.
Previous beverage experience preferred.

Nice To Haves

Previous beverage experience.

Responsibilities

Schedule, train, and evaluate beverage staff, including appearance and guest service in accordance with service standards.
Interview, hire, and terminate employees.
Practice, support, and promote Company Service Standards at all times.
Oversee beverage operations.
Greet and welcome Guests in a pleasant and professional manner.
Engage Guests in professional and friendly conversation and manage escalated Guest interactions.
Work collaboratively with beverage servers, bartenders, barbacks, beverage supervisors, slots supervisors, and other departments.
Follow responsible alcohol service standards, including slowing service or cutting off an intoxicated Guest when necessary.
Lead the team during heavy shifts, resolve conflicts, and ensure work is completed.
Order adequate supplies of liquor and non-alcoholic drinks and maintain sufficient inventory.
Coach, teach, and train beverage department Team Members in the proper performance of their duties, lead by positive example, and document these actions as necessary.
Investigate Guest complaints related to Beverage.
Respond promptly to emergencies and incidents within designated areas according to policy.