Shift Supervisor 2

Circle K Stores•Springfield, IL

3d•Onsite

About The Position

The Shift Supervisor Level 2 works in an outdoor car wash environment and is responsible for customer service, site upkeep, opening and closing procedures, and basic troubleshooting. The role requires completing all Customer Service Representative and Supervisor 1 duties, working weekends, and demonstrating responsibility while the Site Manager is off site. The supervisor works with minimum direction and periodic supervision, enforces safety policies, and follows the company’s dress and appearance code. Work is distributed approximately as follows: 60% customer interaction, 30% site upkeep (cleaning and maintaining), 5% opening and closing procedures, and 5% basic troubleshooting. The position involves damp and humid conditions and variable outdoor weather. Noise is usually moderate but may be excessively loud, in which case hearing protection is required. Employees must follow OSHA safety guidelines and wear required personal protective equipment. The hiring range is $16.50 to $17.00, with commission opportunities. The company describes opportunities for personal and professional growth and offers vacations, medical, dental and vision coverage, a 401(k) with company match, a free employee car wash membership, tuition reimbursement, and career opportunities.

Requirements

High school diploma or GED preferred.
Excellent communication skills, including active listening.
Excellent sales and customer service skills; ability to anticipate customer needs and recommend wash memberships.
Ability to work as part of a team.
Proficient computer skills and ability to learn a point-of-sale system.
Strong work ethic and professional attitude.
Ability to perform the essential duties and physical functions and work in the described conditions.
Ability to work with minimum direction and periodic supervision.
Ability to stand and walk throughout the workday; use hands; reach with hands and arms; climb or balance; and stop, crouch, and kneel.
Ability to work in damp and humid conditions and variable outdoor weather.
Ability to regularly lift and/or move objects up to 25 pounds and occasionally up to 50 pounds.
Customer service experience and some car wash experience preferred.

Nice To Haves

High school diploma or GED.
Customer service experience.
Some car wash experience.

Responsibilities

Provide prompt, courteous, friendly, and attentive customer service; greet customers, answer questions, and explain available wash options.
Ensure customer satisfaction and report inquiries, incidents, and issues in a timely manner.
Complete all Customer Service Representative and Supervisor 1 level duties.
Work weekends and demonstrate responsibility while the Site Manager is off site.
Enforce safety policies and follow standard operating procedures and OSHA safety guidelines.
Understand the functions of chemical room equipment and assist the Site Manager with tunnel and chemical room equipment repairs.
Clean out solenoids.
Perform site cleaning and maintenance, opening and closing procedures, and basic troubleshooting.
Report to work on time and follow the dress and appearance code.
Wear required personal protective equipment, including hearing, eye, foot, and hand protection as applicable.