Shift Supervisor 2

Circle K•Normal, IL

6d•$17 - $17•Onsite

About The Position

The Shift Supervisor provides courteous, attentive customer service at a car wash, including greeting customers, answering questions, and explaining wash options. The supervisor ensures customer inquiries, incidents, and issues are reported promptly and can perform all Customer Service Representative and Supervisor 1 duties. The role requires working weekends and demonstrating responsibility while the Site Manager is off site. The Shift Supervisor enforces safety policies, understands chemical room equipment, assists the Site Manager with tunnel and chemical room equipment repairs, and can clean out solenoids. The role also includes site cleaning and maintenance, opening and closing procedures, and basic troubleshooting. The position requires working with minimum direction and periodic supervision in a typical outdoor car wash environment.

Requirements

Excellent communication skills, including active listening.
Excellent sales and customer service skills.
Ability to anticipate customer needs and recommend different wash memberships.
Ability to work as part of a team.
Proficient computer skills and ability to learn a point-of-sale system.
Strong work ethic and professional attitude.
Ability to perform the stated essential duties and physical functions and work in the stated conditions.
Ability to work safely in accordance with standard operating procedures without endangering oneself or others.
Ability to work with minimum direction and periodic supervision.
Ability to work weekends.
Ability to stand and walk throughout the workday; use hands; reach with hands and arms; climb or balance; and stop, crouch, and kneel.
Ability to work in damp and humid conditions and in outdoor variable weather.
Ability to regularly lift and/or move objects up to 25 pounds and occasionally up to 50 pounds.
Ability to wear required personal protective equipment, including hearing, eye, foot, and hand protection.

Nice To Haves

High school diploma or GED.
Customer service experience.
Some car wash experience.

Responsibilities

Provide prompt, excellent customer service in a courteous, friendly, and attentive manner.
Greet customers, answer questions, and explain available wash options.
Ensure customers are satisfied and report inquiries, incidents, and issues in a timely manner.
Complete all Customer Service Representative and Supervisor 1 level duties.
Work weekends and demonstrate responsibility while the Site Manager is off site.
Enforce all safety policies.
Understand the functions of chemical room equipment.
Assist the Site Manager with tunnel and chemical room equipment repairs.
Clean out solenoids.
Arrive on time and follow the dress and appearance code.
Perform customer interaction, site upkeep and cleaning, opening and closing procedures, and basic troubleshooting.