Shift Supervisor 2

Circle K•Champaign, IL

4d•$17 - $17•Onsite

About The Position

The Shift Supervisor 2 works in an outdoor car wash environment and provides customer service, maintains the site, performs opening and closing procedures, and handles basic troubleshooting. The role is responsible for customer satisfaction, enforcing safety policies, and demonstrating responsibility while the Site Manager is off site. The supervisor assists the Site Manager with tunnel and chemical room equipment repairs and must understand the functions of chemical room equipment. The position requires working with minimum direction and periodic supervision. Duties are distributed approximately as follows: 60% customer interaction, 30% site upkeep (cleaning and maintaining), 5% opening and closing procedures, and 5% basic troubleshooting. The hiring range is $16.50 to $17.00, with commission opportunities.

Requirements

Excellent communication skills, including active listening.
Excellent sales and customer service skills.
Ability to anticipate customer needs and recommend wash memberships.
Ability to work as part of a team.
Proficient computer skills and ability to learn a point-of-sale system.
Strong work ethic and professional attitude.
Ability to perform the essential duties and physical functions of the role and work in the described conditions.
Ability to work safely in accordance with standard operating procedures without endangering the health or safety of oneself or others.
Ability to work with minimum direction and periodic supervision.
Ability to stand and walk frequently throughout the workday; use hands; reach with hands and arms; and climb or balance, stop, crouch, and kneel.
Ability to work in damp and humid conditions and outdoors in variable weather.
Ability to regularly lift or move objects up to 25 pounds and occasionally up to 50 pounds.
Ability to adhere to OSHA safety guidelines and wear required personal protective equipment.

Nice To Haves

High school diploma or GED preferred.
Customer service experience preferred.
Some car wash experience preferred.

Responsibilities

Provide prompt, courteous, friendly, and attentive customer service; greet customers, answer questions, and explain available wash options.
Ensure customers are satisfied and report inquiries, incidents, and issues in a timely manner.
Complete all Customer Service Representative and Supervisor 1 level job duties.
Work weekends and demonstrate responsibility while the Site Manager is off site.
Enforce safety policies.
Understand the functions of all chemical room equipment.
Assist the Site Manager with tunnel and chemical room equipment repairs.
Clean out solenoids.
Report to work on time and follow the dress and appearance code.
Maintain and clean the site.
Perform opening and closing procedures and basic troubleshooting.