Shift Supervisor 2

Circle K Stores•Normal, IL

3d•Onsite

About The Position

The Shift Supervisor 2 works in an outdoor car wash environment and is responsible for customer service, site upkeep, opening and closing procedures, and basic troubleshooting. The role is expected to perform all Customer Service Representative and Supervisor 1 duties, work weekends, and demonstrate responsibility while the Site Manager is off site. The supervisor works with minimum direction and periodic supervision, enforces safety policies, and follows standard operating procedures and the dress and appearance code. Work activities are allocated approximately as follows: 60% customer interaction, 30% site upkeep (cleaning and maintaining), 5% opening and closing procedures, and 5% basic troubleshooting. The position requires working in damp and humid conditions and variable outdoor weather. Noise is usually moderate but may be excessively loud, requiring hearing protection and other personal protective equipment. Hiring range: $16.50 to $17.00, with commission opportunities.

Requirements

High school diploma or GED preferred.
Excellent communication skills, including active listening.
Excellent sales and customer service skills, with the ability to anticipate customer needs and recommend wash memberships.
Ability to work as part of a team.
Proficient computer skills and ability to learn a point-of-sale system.
Strong work ethic and professional attitude.
Ability to perform the essential duties and physical functions and work in the described conditions.
Ability to stand and walk throughout the workday; use hands; reach with hands and arms; climb or balance; and stoop, crouch, and kneel.
Ability to work in damp and humid conditions and variable outdoor weather.
Ability to regularly lift or move objects up to 25 pounds and occasionally up to 50 pounds.
Ability to perform the job safely without endangering oneself or others.

Nice To Haves

Customer service experience.
Some car wash experience.

Responsibilities

Provide prompt, courteous, friendly, and attentive customer service; greet customers, answer questions, and explain available wash options.
Ensure customer satisfaction and report inquiries, incidents, and issues in a timely manner.
Complete all Customer Service Representative and Supervisor 1 level job duties.
Work weekends and demonstrate responsibility while the Site Manager is off site.
Enforce safety policies and adhere to standard operating procedures and OSHA safety guidelines.
Understand the functions of chemical room equipment.
Assist the Site Manager with tunnel and chemical room equipment repairs, including cleaning out solenoids.
Perform site upkeep, including cleaning and maintenance, opening and closing procedures, and basic troubleshooting.
Arrive at work on time and follow the dress and appearance code.
Wear required personal protective equipment, including hearing, eye, foot, and hand protection.