Shift Supervisor 2
About The Position
The Shift Supervisor works in an outdoor car wash environment and provides customer service, supports site upkeep and opening/closing procedures, and performs basic troubleshooting. The role includes greeting customers, answering questions, explaining wash options, and ensuring customer concerns and incidents are reported promptly. The supervisor must be able to perform CSR and Supervisor 1 duties, work responsibly with the Site Manager off site, enforce safety policies, understand chemical room equipment, assist with tunnel and chemical room repairs, and clean out solenoids. The position requires punctuality and compliance with the dress and appearance code. The Level 2 Supervisor works with minimum direction and periodic supervision. Duties are divided among customer interaction (60%), site upkeep (30%), opening/closing procedures (5%), and basic troubleshooting (5%). The position involves standing and walking frequently, using hands and arms, reaching, climbing or balancing, and stopping, crouching, and kneeling. Work takes place in damp and humid conditions and outdoors in variable weather. The employee may regularly lift or move objects up to 25 pounds and occasionally up to 50 pounds. The work environment is generally moderately noisy but may become excessively loud, requiring hearing protection and other personal protective equipment. Employees must follow OSHA safety guidelines and standard operating procedures.
Requirements
- High school diploma or GED preferred.
- Excellent communication skills, including active listening.
- Excellent sales and customer service skills.
- Ability to anticipate customer needs and recommend different wash memberships.
- Ability to work as part of a team.
- Proficient computer skills and ability to learn a point-of-sale system.
- Strong work ethic and professional attitude.
- Ability to perform the essential duties and physical functions of the position.
- Ability to work in the described conditions and safely follow standard operating procedures.
- Ability to work weekends.
- Ability to wear required personal protective equipment, including hearing, eye, foot, and hand protection.
Nice To Haves
- Customer service experience.
- Some car wash experience.
Responsibilities
- Provide prompt, courteous, friendly, and attentive customer service.
- Greet customers, answer questions, and explain available wash options.
- Ensure customers are satisfied and report inquiries, incidents, and issues in a timely manner.
- Perform all CSR and Supervisor 1 level job duties.
- Work weekends and demonstrate responsibility when the Site Manager is off site.
- Enforce safety policies and follow applicable safety procedures.
- Understand the functions of chemical room equipment.
- Assist the Site Manager with tunnel and chemical room equipment repairs.
- Clean out solenoids.
- Report to work on time and follow the dress and appearance code.
- Maintain and clean the site, and perform opening and closing procedures.
- Perform basic troubleshooting.
Benefits
- Competitive pay plus commission opportunities.
- Paid vacations.
- Medical, dental, and vision coverage.
- 401(k) plan with competitive company match.
- Free employee car wash membership.
- Tuition reimbursement.
- Opportunities for personal and professional growth and fast career advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
