Pasadena - Shift Supervisor
About The Position
At Philz, the Shift Supervisor role is part of a culture focused on community, warmth, authenticity, kindness, positivity, and passion. Also referred to as a Team Lead, this person supervises daily shift activities, supports and motivates the team, and helps deliver superior customer service and drink quality in a welcoming environment. The role embodies Philz’s values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real. The Shift Supervisor works alongside Baristas to handcraft drinks, build relationships with customers and the local community, assess team performance, support training and new hires, and assist the Store Leader with operational and administrative duties. They also help implement and maintain Philz safety programs. The starting base hourly rate is estimated at $22.55–$24.55. Team Members participate in a tip pool and may earn an average of $6.00 additional per hour. Philz describes its workplaces as inclusive, fun, creative, and vibrant, with schedule flexibility and opportunities for growth and advancement.
Requirements
- Passion for people and willingness to learn.
- Ability to operate a variety of machines, tools, and equipment.
- Visual acuity to make general observations regarding safety and work accuracy.
- Ability to remain in a stationary position for at least 3 hours.
- Ability to stand, walk, stoop, and kneel.
- Ability to lift up to 50 pounds intermittently and lift 3 pounds to shoulder height repetitively.
- Ability to grasp, finger, and reach.
- Ability to express or exchange information through spoken words.
Nice To Haves
- Previous supervisory experience in a fast-paced food and beverage environment is preferred.
- Previous barista experience is not required; training will be provided.
Responsibilities
- Supervise daily shift activities and support a dynamic team.
- Assign team members to roles that suit their strengths and the needs of the shift.
- Model drink preparation standards by handcrafting drinks alongside Baristas.
- Build strong relationships with customers and the local community.
- Assess team members’ performance, including customer service and drink quality.
- Hold team members accountable for scheduled shifts, arrange coverage for call-outs, and ensure breaks and lunches are provided.
- Communicate team-member performance to Store Leaders and other Shift Supervisors to promote consistency.
- Support promotions and train new hires in-store.
- Assist the Store Leader with operational and administrative duties.
- Help implement and maintain Philz safety programs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid basic life insurance
- Optional family life insurance
- 401(k) with company match
- Flexible spending accounts
- Commuter benefits
- Mental health support
- Holiday pay
- Vacation and sick time
- Team Member discounts
- Free drinks and discounted beans
- Philz swag
- Opportunities for growth and advancement
- Tip pool, with Team Members potentially earning an average of $6.00 additional per hour
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
