shift supervisor - Store# 02711, SKOKIE SWIFT - DEMPSTER & NILES

Starbucks Coffee Company•Skokie, IL

8d•$22 - $25

About The Position

As a Shift Supervisor, you will lead with craft and heart to help make the coffeehouse a warm, welcoming space for the community. You will help create meaningful moments for customers and support the preparation of coffee, beverages, and food to Starbucks standards, including customized customer orders. The role involves directing and coordinating other employees’ work and meeting store operating standards for product quality, cash handling, safety, and security.

Requirements

At least six months of experience in a position involving constant interaction with customers and fulfillment of their requests.
At least six months of experience delegating tasks to other employees and/or coordinating the tasks of two or more employees.
Ability to direct the work of others.
Ability to learn quickly.
Effective oral communication skills.
Knowledge of the retail environment.
Strong interpersonal skills.
Ability to work as part of a team.
Ability to build relationships.
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
Available to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays.
Meet store operating policies and standards, with or without reasonable accommodations.

Responsibilities

Direct and coordinate the work of other employees.
Prepare and coach the preparation of food and beverages according to standard recipes or customer customizations.
Meet store operating policies and standards for beverage and food quality, cash handling, and store safety and security.
Provide customer service and fulfill customer requests.

Benefits

Medical, dental, and vision insurance
Basic and supplemental life insurance and other voluntary insurance benefits
Short-term and long-term disability
Paid parental leave
Family expansion reimbursement
Paid vacation
Sick time
Additional pay for working on one of eight observed holidays
401(k) retirement plan with employer match for eligible partners
Discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
Quarterly bonus opportunity
Incentivized emergency savings and financial well-being tools
Upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program
Student loan management resources and other educational opportunities
Backup care
DACA reimbursement