Shift Supervisor (Guest Services & Events)

Meow Wolf•Las Vegas, NV

9d•Onsite

About The Position

The Shift Supervisor (Guest Services & Events) is a frontline leader who helps ensure daily operations and the guest experience run smoothly. Reporting to the Guest Services Manager, the supervisor supports guest services and onsite events, serves as Manager on Duty, and connects departments while providing leadership to team members. The role promotes safety, operational flow, profitability, a high-quality guest experience, and Meow Wolf’s values. This full-time, onsite position is based in Las Vegas, Nevada. It requires a flexible schedule, including evenings, weekends, and holidays. The supervisor leads and supports team members through coaching, corrective action, training, onboarding, and mentoring, and assists with guest-facing operations and events as needed.

Requirements

1–2 years of supervisory experience, preferably in a high-traffic, guest-facing environment such as a museum, family entertainment center, theme park, or hospitality setting.
Strong communication, de-escalation, and leadership skills.
Ability to remain calm, prioritize tasks, and lead by example in a fast-paced, unpredictable environment.
Proficiency with, or willingness to learn, POS and scheduling platforms.
Must be at least 21 years old and able to obtain or maintain any local licensing required for alcohol service, such as TIPS or Food Handler certification.
Must be available to work a flexible schedule, including evenings, weekends, and holidays.
Must be currently authorized to work in the United States on a full-time basis; visa sponsorship or transfer is not available.
Ability to perform the stated physical demands, including walking, standing, navigating stairs/slides/elevators, repetitive hand and wrist motions, and lifting up to 20 pounds at times.
Ability to comply with company and OSHA workplace safety protocols.

Nice To Haves

CPR/First Aid certification.
Bilingual English/Spanish skills.

Responsibilities

Carry out supervisory responsibilities in accordance with company policies and applicable laws.
Complete daily guest- and event-focused tasks, including opening and closing procedures, reviewing event documents (BEOs), monitoring staffing levels, controlling inventory, upholding policies and procedures, and assigning tasks.
Serve as Manager on Duty, providing visible leadership and ensuring safety, operational flow, and a high-quality guest experience.
Coach team members on the floor and issue corrective actions.
Support team members, promote teamwork and accountability, and provide guest-first service.
Respond to operational issues, guest escalations, and minor emergencies; escalate matters when appropriate and handle sensitive issues with discretion and confidentiality.
Monitor and adjust day-of staff breaks and shift coverage under the Guest Services Manager’s direction, making real-time coverage adjustments as needed.
Oversee exhibit readiness, cleanliness, lighting, sound, and general functionality to maintain a clean, organized, operational environment.
Assist with guest experience support and events as needed.
Receive, unload, and stock Food & Beverage inventory for events.
Communicate shift updates, incidents, and operational issues to the Guest Services Manager in a timely manner.
Foster cross-department collaboration and uphold Meow Wolf’s culture of belonging, creativity, and safety.
Lead staff training, onboarding, and mentoring in accordance with department SOPs.
Perform other duties as assigned.