Shift Supervisor (Guest Services & Events)

Meow Wolf•Las Vegas, NV

11d•Onsite

About The Position

The Shift Supervisor (Guest Services & Events) is a frontline leader responsible for supporting the daily operation and success of the guest experience and onsite events. Reporting to the Guest Services Manager, the supervisor provides onsite leadership, serves as Manager on Duty, supervises and supports team members, and helps maintain safety, operational flow, profitability, and a high-quality guest experience while upholding Meow Wolf’s values.

Requirements

1–2 years of supervisory experience, preferably in a high-traffic, guest-facing environment.
Strong communication, de-escalation, and leadership skills.
Ability to remain calm, prioritize tasks, and lead by example in a fast-paced, unpredictable environment.
Proficiency with or willingness to learn POS and scheduling platforms.
Must be at least 21 years old and able to obtain or maintain any local licensing required for alcohol service, such as TIPS or Food Handler certification.
Availability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to perform the essential duties satisfactorily and comply with company and OSHA workplace safety protocols.
Physical ability to walk, stand, navigate stairs, slides, and elevators, and move through the environment during the day and night.
Ability to remain seated or standing for prolonged periods and perform repetitive motions involving the wrists, hands, and/or fingers.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
Ability to lift up to 20 pounds at times.

Nice To Haves

CPR/First Aid certification.
Bilingual English/Spanish ability.

Responsibilities

Carry out supervisory responsibilities in accordance with company policies and applicable laws.
Support daily guest and event operations, including opening and closing procedures, reviewing event documents (BEOs), monitoring staffing levels, controlling inventory, upholding policies and procedures, and assigning tasks.
Serve as Manager on Duty, providing visible supervision and ensuring safety, operational flow, and a high-quality guest experience throughout the exhibition.
Coach team members on the floor and issue corrective actions.
Support team members, promote teamwork and accountability, and provide guest-first service.
Respond to operational issues, guest escalations, and minor emergencies; escalate when appropriate and handle sensitive matters discreetly and confidentially.
Monitor and adjust staff breaks and shift coverage based on direction from the Guest Services Manager, including real-time coverage changes.
Oversee exhibit readiness, cleanliness, lighting, sound, and general functionality to maintain a clean, organized, operational environment.
Assist with frontline guest experience operations and events as needed.
Receive, unload, and stock Food & Beverage inventory for events.
Communicate shift updates, incidents, and operational issues to the Guest Services Manager promptly.
Foster cross-department collaboration and uphold Meow Wolf’s culture of belonging, creativity, and safety.
Lead staff training, onboarding, and mentoring in accordance with department SOPs.
Perform other duties as assigned.