Shift Supervisor - West Store

Goodwill of Colorado • Colorado Springs, CO

9d • Onsite

About The Position

Goodwill of Colorado is seeking a versatile and adaptable Shift Supervisor to provide day-to-day, tactical, and practical leadership to associates and teams across the retail center. The role monitors the center and addresses immediate issues involving safety, customer focus, product flow, and aesthetics, either directly or through delegation. The supervisor may need to maintain store operations when no Assistant Manager or Manager is on premises and may take on additional responsibilities as required.

The position is full-time at the West Store, which is open daily from 9 a.m. to 6 p.m. Open availability is required, including weekends. Shifts may begin as early as 7 a.m. and end as late as 7 p.m., generally running from 8 a.m. to 6:30 p.m. Occasional overtime may be necessary. The role pays $20.88 per hour.

Requirements

• Two years of retail experience is desired.
• Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
• Ability to obtain certification in all employee positions through completion of On the Job documentation.
• Ability to obtain walkie stacker and/or forklift certification and safely operate equipment.
• Ability to problem-solve quickly and make decisions.
• Ability to maintain confidentiality and follow company policies and procedures.
• Proficiency with office equipment, Microsoft Word and Excel, web-based applications such as UKG, and corporate email and calendar tools such as Outlook.
• Ability to withstand prolonged standing, bending, and lifting for up to eight hours per day.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the stated physical requirements, including lifting and carrying items of varying weights, pushing and pulling, reaching, bending, kneeling, crawling, squatting, climbing, walking, standing, and performing frequent or continuous hand and finger activities.

Nice To Haves

• High school diploma or equivalent is preferred.
• Previous supervisory experience is preferred, including experience in retail, restaurant, hospitality, production, manufacturing, or similar industries.
• Familiarity with product pricing, trends, fashions, and seasonal changes.

Responsibilities

• Monitor the retail center and address immediate safety, customer service, product-flow, and aesthetics issues, personally or through delegation.
• Manage employee breaks and redirect staff or work teams to address call-offs.
• Coach employees verbally and provide initial write-ups; provide input to reviews and terminations.
• Facilitate employee purchases.
• Assist with opening and closing procedures.
• Verify daily sales report paperwork and count drawers.
• Make change between drawers and the safe.
• Assist with inventory by counting, entering, and verifying items.
• Plan, coordinate, and control customer service team activities to maintain customer relationships and meet organizational and operational objectives.
• Serve as the first escalation point for customer complaints.
• Serve as the point of contact for turning down donations at Attended Donation Centers.
• Maintain generalist-level knowledge of store procedures and fill in during emergencies.
• Ensure E-Commerce product is processed accurately and moved efficiently to E-Commerce.
• Use and obtain certification on equipment or tools needed to move and store donated product.
• Maintain sufficient operational knowledge to help keep the store operating in rare cases when no Assistant Manager or Manager is on premises.

Benefits

• DailyPay access to earned pay on the employee's schedule (voluntary benefit).
• Eligible full-time Retail and Sales/Operations Division employees may receive medical, dental, vision, short-term disability, life and accidental death and dismemberment, flexible spending accounts, long-term disability, and voluntary supplemental benefits.
• Paid time off, including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave, for eligible full-time employees.
• Retirement plan with pre-tax or post-tax (Roth) contributions; employees must be at least 18 to participate.
• Employer eligibility for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED