Shift Supervisor - West Store

Goodwill of Colorado • Colorado Springs, CO

8d • Onsite

About The Position

Goodwill of Colorado is hiring a full-time Shift Supervisor for its West Store. The Retail Center Shift Supervisor provides day-to-day, tactical, and practical leadership of associates and teams throughout the retail center. The role monitors store operations and addresses immediate issues involving safety, customer service, product flow, and store appearance, either directly or by delegating tasks. The supervisor maintains broad knowledge of store procedures and may need to sustain operations when an Assistant Manager or Manager is not on the premises.

The position requires open availability, including weekends, and may involve evenings, holidays, and occasional overtime. The store is open daily from 9 a.m. to 6 p.m.; shifts may run from as early as 7 a.m. to as late as 7 p.m., and are generally 8 a.m. to 6:30 p.m. The role uses and requires certification on equipment such as pallet jacks, walkie stackers, forklifts, and hand dollies to move and store donated products. Applicants must attach a resume to their application.

Requirements

• A high school diploma or equivalent is preferred.
• Two years of retail experience is desired.
• Ability to communicate effectively, verbally and electronically, with customers, managers, supervisors, staff, and peers.
• Ability to obtain certification in all employee positions by completing On the Job (OJT) documentation.
• Ability to obtain walkie stacker and/or forklift certification and operate equipment safely.
• Ability to solve problems quickly and make decisions.
• Ability to maintain confidentiality and follow Goodwill policies and procedures.
• Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
• Ability to manage corporate email and calendars using tools such as Outlook.
• Ability to withstand prolonged standing, bending, and lifting during shifts of up to eight hours per day.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Must attach a resume to the application.

Nice To Haves

• Previous supervisory experience, preferably in retail, restaurant, hospitality, production, manufacturing, or a similar industry.
• Familiarity with product pricing, trends, fashions, and seasonal changes.

Responsibilities

• Monitor the entire retail center and address immediate safety, customer-service, product-flow, and store-appearance issues personally or through delegation.
• Manage employee breaks and redirect staff or work teams in response to call-offs.
• Coach employees verbally and through initial write-ups, and provide input to performance reviews and terminations.
• Facilitate employee purchases.
• Assist with opening and closing procedures.
• Verify daily sales report paperwork and count cash drawers.
• Make change between drawers and the safe.
• Assist with inventory by counting, entering, and verifying inventory.
• Plan, coordinate, and control customer-service team activities to maintain and enhance customer relationships and meet organizational and operational objectives.
• Serve as the first escalation point for customer complaints.
• Decide when donations must be turned down at Attended Donation Centers and serve as the point of contact for those decisions.
• Maintain generalist-level knowledge of store procedures and fill in during emergencies.
• Ensure E-Commerce products are processed accurately and moved efficiently to E-Commerce.
• Use and obtain certification on equipment and tools, including pallet jacks, walkie stackers, forklifts, and hand dollies, to move and store donated products.
• Maintain sufficient operational knowledge to keep the store running in rare cases when no Assistant Manager or Manager is on the premises.
• Perform additional duties and responsibilities as required.

Benefits

• DailyPay access to receive earned pay on the employee's chosen schedule.
• Eligible full-time Retail and Sales/Operations Division employees may receive medical, dental, and vision insurance; short-term and long-term disability; life and accidental death and dismemberment coverage; flexible spending accounts; and voluntary supplemental benefits.
• Paid time off, including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Retirement plan contributions on a pre-tax or post-tax (Roth) basis; participation requires employees to be at least 18 years old.
• Employer is eligible for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED