Shift Supervisor (Overnight)

Samaritan Daytop Village•New York, NY

11d•Onsite

About The Position

The Shift Supervisor supports daily shelter operations by ensuring client services run smoothly, safely, and on schedule. Working under the Operations Coordinator, this role supervises activities, manages schedules, oversees facility safety and cleanliness, and conducts safety checks, including fire drills and substance use screenings. The Shift Supervisor also helps coordinate transportation, track client appointments, and ensure staff follow health, safety, confidentiality, and privacy requirements. This is a full-time, non-exempt role with a regular overnight schedule of Tuesday through Saturday, 12 a.m. to 8 a.m. The role is located in Bed-Stuy, Brooklyn. Candidates without a current FDNY-80 (F-80) certificate must be able to obtain it within 90 days of hire and be willing to obtain CPR and food-handling certifications as needed.

Requirements

High school diploma or GED.
At least 2 years of experience in human services.
Ability and willingness to obtain an FDNY F-80 Certificate of Fitness within 90 days of hire if not already certified.
Willingness to obtain CPR and NYC Food Handler’s certifications as needed.
Flexibility and availability to work varied shifts, including evenings and weekends.
Strong communication, teamwork, and interpersonal skills.
Reliability, organization, and the ability to manage multiple tasks in a fast-paced setting.
Empathy, discretion, and professionalism when handling sensitive situations.

Nice To Haves

Experience working with individuals experiencing homelessness or substance use issues.

Responsibilities

Supervise the shelter environment to ensure rules are followed, the space remains safe and clean, and positive interactions are maintained.
Conduct regular safety and room checks, lead fire drills and evacuations, and monitor kitchen and food preparation if food service staff are unavailable.
Manage the daily schedule of activities and ensure client services and events take place as planned, with participants and staff in the appropriate locations.
Oversee client appointments by reviewing schedules, dispatching vehicles, distributing carfare, and assigning escorts as needed.
Administer breathalyzer tests or observe urine collection when required by program policy, and monitor clients returning from outside appointments.
Ensure paperwork is accurate and complete, and maintain compliance with confidentiality and privacy regulations, including 42 CFR and HIPAA.