Shift Supervisor - Overnight

CVS Health•Huntersville, NC

3d•Onsite

About The Position

A Shift Supervisor supports the CVS Store Management team in store execution and performance while building customer loyalty through excellent service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, helps ensure smooth operations, and oversees completion of opening and closing procedures. The role includes supervising and communicating with store crews, assisting customers and resolving customer relations issues in accordance with company policy, maintaining customer and patient confidentiality, and handling merchandise presentation activities such as pricing, stocking, displays, inventory, and department resets.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication and supervision skills.
Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail supervisor.
High school diploma or equivalent preferred, but not required.

Responsibilities

Work effectively with store management and store crews.
Supervise store crew by assigning, directing, and following up on activities.
Communicate information effectively to and from store management and crews.
Assist customers with questions, problems, and complaints.
Promote CVS customer service practices by greeting customers, offering help, and thanking them.
Handle customer relations issues according to company policy and promote a positive shopping experience.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Execute and maintain off-shelf merchandise displays.
Reset departments following POGs.
Lead store staff when no manager or Operations Supervisor is onsite and ensure store operations run smoothly.
Ensure completion of opening and closing procedures.