Shift Supervisor, Bourque Arena

Endicott College•Beverly, MA

3d•$20 - $22•Onsite

About The Position

The Shift Supervisor for the Raymond J. Bourque Arena in the Athletics Department assists with daily arena operations and promotes a safe environment for the College and arena patrons. The role works under general supervision and reports to the Director of Ice Arena Operations. The supervisor also performs other duties assigned by arena management to meet departmental and College needs. The position includes routine ice resurfacing and maintenance, building maintenance and cleaning, monitoring arena mechanical systems, and providing customer service to patrons and user groups. The supervisor oversees College events, high school hockey games, and other arena functions; manages, trains, and supervises student employees; handles cash and point-of-sale transactions; and opens and closes the arena when necessary. Gameday responsibilities include preparing the arena for play, welcoming visiting teams and escorting them to locker rooms, supervising student workers, and assisting the Event Manager with event operations. The role also involves participating in College community events such as Commencement and Homecoming, collaborating with campus colleagues, and volunteering when possible. The work schedule must be flexible and includes nights and weekends.

Requirements

High school diploma.
Self-motivated, energetic team player able to work in a fast-paced environment.
Sound organizational and time-management skills.
Quality customer service skills.
Familiarity with hockey and figure skating requirements.
Flexibility to work nights and weekends.

Nice To Haves

Bachelor's degree preferred.
First Aid certificate preferred.
Ice industry certifications preferred.

Responsibilities

Perform routine ice resurfacing and maintenance.
Assist with building maintenance and projects, including routine cleaning.
Monitor the arena's mechanical systems.
Provide high-level customer service to patrons and user groups.
Oversee Endicott College events, high school hockey games, and other arena functions.
Manage, train, motivate, and supervise student employees.
Handle cash and use point-of-sale systems.
Open and close the arena when necessary.
Assist and supervise customers using the facility when necessary.
Prepare the arena for play during athletic events.
Welcome opposing teams to campus and escort them to locker rooms.
Supervise student workers at events.
Assist the Event Manager with overall event operations.
Participate in College events such as Commencement, Homecoming, and other community gatherings; collaborate and volunteer when possible.
Perform other duties as assigned.