Shift Supervisor - Loveland Store

Goodwill of Colorado • Loveland, CO

6d

About The Position

The Retail Center Shift Supervisor provides day-to-day, tactical, and practical leadership to associates and teams across the retail center. The role monitors the entire center and addresses immediate issues involving safety, customer focus, product flow, and store appearance, either directly or by delegating tasks. The supervisor supports employee leadership, store operations, customer service, and cross-training, and maintains enough generalist knowledge to help sustain operations when management is unavailable. Duties may extend beyond those listed and include additional responsibilities as required.

Requirements

• A high school diploma or equivalent is preferred.
• Previous supervisory experience is preferred.
• Two years of retail experience is desired.
• Familiarity with product pricing, trends, fashions, and seasonal changes.
• Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
• Ability to obtain certification in all employee positions by completing On the Job (OJT) documentation.
• Ability to obtain walkie stacker and/or forklift certification and operate equipment safely.
• Ability to problem-solve quickly and make decisions.
• Ability to maintain confidentiality and follow Goodwill policies and procedures.
• Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
• Ability to manage corporate email and calendar, such as Outlook.
• Ability to withstand prolonged standing, bending, and lifting for up to eight hours per day.
• Ability to work open availability, including evenings and weekends, with shifts potentially starting at 7 a.m. and ending as late as 10 p.m.; occasional overtime may be necessary.
• Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

• Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing, or similar industries.
• Two years of retail experience.
• High school diploma or equivalent.

Responsibilities

• Monitor the retail center and address immediate safety, customer-service, product-flow, and aesthetics issues directly or through delegation.
• Manage employee breaks and redirect staff or work teams to address call-offs.
• Coach employees verbally and issue initial write-ups; provide input to performance reviews and terminations.
• Facilitate employee purchases.
• Assist with opening and closing procedures.
• Verify daily sales report paperwork, count drawers, and make change between drawers and the safe.
• Assist with inventory by counting, entering, and verifying inventory.
• Plan, coordinate, and control customer-service team activities to maintain and enhance customer relationships and meet organizational and operational objectives.
• Serve as the first escalation point for customer complaints.
• Serve as the point of contact for turning down donations at Attended Donation Centers (ADC).
• Maintain knowledge of store procedures at a generalist proficiency and fill in during emergencies.
• Ensure E-Commerce product is processed accurately and moves efficiently to E-Commerce.
• Use and obtain certification on equipment or tools such as pallet jacks, walkie stackers, forklifts, and hand dollies to move and store donated product.
• Maintain sufficient operational knowledge to keep the store running in rare cases when no Assistant Manager or Manager is on premises.
• Work a varied schedule that may include weekends, evenings, holidays, and occasional overtime.

Benefits

• Daily Pay access, a voluntary benefit that allows employees to access pay on their own schedule.
• Medical, dental, and vision coverage for eligible full-time Retail and Sales/Operations Division employees.
• Short-term disability and long-term disability coverage for eligible full-time employees.
• Life and accidental death and dismemberment coverage for eligible full-time employees.
• Flexible Spending Accounts for eligible full-time employees.
• Voluntary supplemental benefit offerings for eligible full-time employees.
• Paid time off, including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Retirement plan with pre-tax or post-tax (Roth) contributions; participation requires employees to be at least 18 years old.
• Employer eligibility for the Public Service Loan Forgiveness Program (PSLF).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED