Store Shift Supervisor

Pet Supplies Plus • Brighton, MI

2d

About The Position

The Store Shift Supervisor at Pet Supplies Plus provides neighborly service to customers and their pets while supporting store team leaders in maintaining store standards and daily operations. The role provides leadership coverage, including covering management functions up to four times a week when team leaders are offsite, while also performing regular store team member duties when not acting as manager on duty or learning operational tasks. The supervisor helps ensure cleanliness, animal care, safety, and security; completes back-office procedures; supports recruiting, onboarding, and team member development; and communicates opportunities to improve community engagement or store performance. The role may include performing nail trims on pets.

Candidates must have a high school diploma or GED, at least two years of retail experience, proficiency in Microsoft Office, and strong sales and customer service skills. They must be able to operate store equipment, including a forklift, and perform physical tasks such as climbing ladders, bending, kneeling, and lifting up to 50 pounds. Candidates must be able to work flexible schedules, have reliable transportation, pass a drug screening where allowed by law, and be at least 18 years old.

Requirements

• High school diploma or GED.
• At least 2 years of retail experience.
• Proficiency in Microsoft Office.
• Strong sales and customer service skills.
• Ability to operate store equipment, including a forklift.
• Ability to climb ladders, bend, kneel, and lift up to 50 pounds.
• Ability to work flexible schedules.
• Reliable transportation.
• Must pass a drug screening where allowed by law.
• Must be 18 years or older.

Responsibilities

• Provide exceptional, neighborly service to customers and their pets.
• Set an example for team members in delivering customer service.
• Partner with store team leaders to learn and reinforce company standards and daily management routines.
• Provide leadership coverage and cover management functions up to four times a week when team leaders are offsite.
• Follow operational policies and procedures for cleanliness, animal care, safety, and security.
• Learn and perform back-office procedures, including making signs, updating price changes, and entering cashier records.
• Participate in store recruiting, onboarding, and team member development.
• Communicate opportunities to improve community engagement or store performance to team leaders.
• Perform store team member duties when not acting as manager on duty or learning operational tasks.
• Perform nail trims on pets.

Benefits

• Employee discounts
• Flexible schedules
• Pay increases and pet care training programs
• Promotion from within culture
• Medical, dental, and vision plans for full-time employees
• Health savings and flexible spending accounts
• Paid time off for full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED