Shift Supervisor (02803) - 1135 W. Wood

Domino's Franchise•Decatur, IL

18h

About The Position

We’re looking for an energetic and organized Shift Supervisor to lead the team at the Decatur location (1135 W. Wood). The Shift Supervisor leads smooth, efficient shifts while maintaining exceptional customer service and fostering a positive team environment. This role offers an opportunity to develop leadership skills and contribute to the store’s success. The position oversees shift operations, team performance, customer interactions, food preparation and quality, cleanliness, inventory needs, and compliance with health, safety, and company policies. It also includes training and mentoring team members and performing physical tasks such as lifting, cleaning, and food handling as needed.

Requirements

Friendly, professional demeanor with a positive attitude and genuine smile.
Responsibility, diligence, reliability, and strong attendance.
Strong math and problem-solving skills.
Excellent customer service skills and the ability to handle customer interactions professionally.
Demonstrated leadership or supervisory experience, or proven ability to lead and influence others.
Effective communication and interpersonal skills.
Ability to multitask and remain organized under pressure.
Physical capability to lift up to 25 pounds regularly and perform standing and walking duties.
Time management and organizational skills.
Conflict resolution and problem-solving abilities.

Nice To Haves

Previous supervisory or management experience in a fast-paced food service environment.
Knowledge of food safety and health code standards.
Proficiency with Point of Sale (POS) systems and restaurant management software.
Experience with inventory management and ordering systems.
Food safety or ServSafe certification, or willingness to obtain certification.
Bilingual capabilities.

Responsibilities

Lead and supervise shift operations, ensuring tasks are completed efficiently and according to company standards.
Manage and motivate team members by providing guidance, support, and constructive feedback.
Handle cash management, including register operations, cash counts, and financial reconciliation.
Answer phones, take orders, interact with customers, and resolve concerns.
Oversee food preparation, quality control, and cleanliness standards throughout the shift.
Delegate responsibilities and ensure employees understand their duties.
Communicate operational issues and opportunities for improvement to team members and management.
Perform physical tasks, including lifting up to 25 pounds, cleaning, and food handling as needed.
Monitor inventory and communicate restocking needs to management.
Ensure compliance with health, safety, and company policies during shift operations.
Train and mentor team members on procedures, customer service, and operational excellence.