General Manager I - 1135

Team Car Care•St Paul, MN

1d•Onsite

About The Position

The General Manager leads and supervises store teammates, supporting their training and ensuring the store operates smoothly and efficiently. The role includes enforcing attendance, safety, and uniform standards; holding or conducting store safety and policy meetings; and maintaining clear expectations, communication, and accountability across the team. The General Manager oversees guest service, inventory, budgets, sales forecasts, profit-and-loss performance, staffing, store maintenance, point-of-sale system upkeep, cash controls, paperwork, and safety, security, and environmental compliance. The position may require opening or closing the store and assisting at other locations as directed. Stores may operate seven days a week, including weekends and some holidays, depending on location.

Requirements

Strong work ethic and ability to work independently to produce results with limited influence from others.
Demonstrated responsibility, dependability, conscientiousness, communication, and teamwork.
Ability to review, analyze, and interpret information, identify problems, and make decisions.
Ability to read, understand, and follow procedures and guidelines.
Commitment to following established safety policies and procedures.

Responsibilities

Provide prompt and courteous guest service, answer questions, and investigate and resolve guest problems and complaints.
Maintain inventory control, including knowledge of cost of goods, turn ratio, ordering, and receiving products.
Manage budgeting, sales forecasts, profit-and-loss performance, and factors affecting sales and profit.
Maintain or direct maintenance of the building, equipment, and grounds.
Troubleshoot and coordinate ongoing maintenance of the point-of-sale system.
Supervise and train teammates, including scheduling, coaching, performance management, and performance appraisals.
Hold teammates accountable and use appropriate performance management techniques when necessary.
Arrange employment advertising, interview candidates, and select teammates.
Monitor staffing levels and adjust them to maintain labor control.
Conduct teammate orientation meetings when needed at the location.
Provide safety, security, and environmental leadership, including knowledge of applicable procedures, policies, and OSHA and EPA resources and compliance.
Provide directions to teammates or guests who are injured on the job and report incidents within 24 hours.
Open and close the store as necessary.
Complete daily, weekly, and monthly paperwork and ship or store paperwork as necessary.
Maintain and enforce proper cash controls.
Partner with Loss Prevention to ensure policy compliance, promote honesty and integrity, and report theft, cash shortages over $10, burglaries, and robberies as directed.
Assist at other locations as directed.
Establish clear expectations, delegate effectively, promote the Respect in the Workplace policy, and maintain an approachable open-door policy.
Communicate regularly with team members and follow up on issues in a timely manner.
Conduct staff meetings, address unacceptable performance, and discipline appropriately.
Set and communicate goals, vision, direction, and strategy, while modeling professionalism and a strong work ethic.