Lakeshore Oakland - Shift Supervisor

Philz Coffee•Oakland, CA

6d•$23 - $25

About The Position

As a Team Lead (Shift Supervisor) at Philz, you supervise daily shift activities and support a dynamic team. You motivate and inspire team members while setting standards for excellent customer service and drink quality and contributing to a welcoming environment. The role embodies Philz’s core values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real. You also help build relationships with customers and the local community, support team training, assist with store operations, and help maintain safety programs.

Requirements

Passion for people and willingness to learn.
Ability to operate a variety of machines, tools, and equipment.
Visual acuity to make general observations regarding safety and accuracy of work.
Ability to remain stationary for at least three hours.
Ability to stand, walk, stoop, and kneel.
Ability to lift up to 50 pounds intermittently and lift 3 pounds to shoulder height repetitively.
Ability to grasp, finger, and reach.
Ability to express or exchange information by spoken word.

Nice To Haves

Previous supervisory experience in a fast-paced food and beverage environment is preferred.
Previous barista experience is not required; training will be provided.

Responsibilities

Assign team members to positions based on their strengths and the needs of the shift.
Handcraft drinks alongside Baristas and model quality and care.
Develop relationships with customers and the local community.
Assess team members’ performance, including service and drink quality.
Hold team members accountable for scheduled shifts, arrange coverage for call-outs, and ensure breaks and lunches are provided.
Communicate team members’ performance to Store Leaders and other Shift Supervisors.
Support promotions and train new hires in-store.
Assist the Store Leader with operational and administrative duties.
Help implement and maintain Philz safety programs.