Shift Supervisor Level 2

Circle K Stores•Bullhead City, AZ

13d•Onsite

About The Position

The Shift Supervisor Level 2 is responsible for providing excellent customer service, ensuring site upkeep, and assisting with basic troubleshooting and repairs. This role requires the ability to work with minimum direction and periodic supervision, demonstrating responsibility while the Site Manager is off-site. The position involves customer interaction, site maintenance, opening/closing procedures, and basic troubleshooting.

Requirements

High School diploma or GED preferred.
Excellent communication skills including active listening.
Excellent sales and customer service skills.
Ability to anticipate customer needs.
Ability to recommend different wash memberships to customers.
Ability to work as a team.
Proficient computer skills with the ability to learn a point of sales system.
Strong work ethic and professional attitude.
Ability to perform essential duties and physical functions.
Ability to work in outdoor variable weather conditions.
Ability to work in damp and humid conditions.
Ability to lift and/or move objects up to 25lbs on a regular basis and occasionally up to 50lbs.
Must be able to work safely in accordance with standard operating procedures without endangering the health or safety of self or others.
Must adhere to OSHA safety guidelines and protocols.
Required to wear Personal Protective Equipment such as, but not limited to hearing, eye, foot, hand protection.
Ability to work with minimum direction and periodic supervision.

Nice To Haves

Customer service and some Car Wash experience preferred.

Responsibilities

Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Greets customers, answers questions, and explains wash options.
Ensures customer satisfaction and reports inquiries, incidents, and issues in a timely manner.
Completes all CSR and Supervisor 1 Level job duties.
Works weekends and demonstrates responsibility while Site Manager is off site.
Enforces all safety policies.
Understands the functions of all chemical room equipment.
Assists Site Manager with tunnel and chemical room equipment repairs.
Cleans out solenoid.
Reports to work on time and follows the dress and appearance code.
Performs customer interaction (60%).
Performs site upkeep (cleaning/maintaining) (30%).
Performs opening/closing procedures (5%).
Performs basic troubleshooting (5%).