Shift Supervisor Level 1

Circle K•Sewickley, PA

8d•Onsite

About The Position

The Shift Supervisor Level 1 provides customer service and helps maintain car wash site operations. The role includes customer interaction, site upkeep, opening and closing procedures, and basic troubleshooting. The supervisor must be able to work with minimum direction and periodic supervision, demonstrate responsibility while the Site Manager is off site, and follow safety procedures and the dress and appearance code. At least six months as a Car Wash Attendant is required before advancement. The position has flexible availability across days, evenings, overnights, and weekends and is full time.

Requirements

At least six months of experience as a Car Wash Attendant before advancement.
Ability to work with minimum direction and periodic supervision.
Excellent communication skills, including active listening.
Excellent sales and customer service skills.
Ability to anticipate customer needs.
Ability to work weekends.
Ability to perform the job safely in accordance with standard operating procedures without endangering oneself or others.
Ability to work in damp and humid conditions and outdoors in variable weather.
Ability to stand and walk throughout the workday; use hands; reach with hands and arms; climb or balance; and stop, crouch, and kneel.
Ability to regularly lift and/or move objects up to 25 pounds and occasionally up to 50 pounds.

Nice To Haves

High school diploma or GED preferred.
Customer service experience preferred.
Some car wash experience preferred.

Responsibilities

Greet customers, answer questions, explain available wash options, and provide prompt, courteous, friendly, and attentive customer service.
Ensure customer satisfaction and report inquiries, incidents, and issues in a timely manner.
Complete all Car Wash Attendant job duties.
Troubleshoot basic XPT and DRB issues and follow DRB Protocol.
Complete the Supervisor Level DRB training course.
Attend Preventative Maintenance Training and complete five-day preventative maintenance.
Arrive on time and follow the dress and appearance code.
Perform customer interaction (60% of duties).
Clean and maintain the site (30% of duties).
Perform opening and closing procedures (5% of duties).
Perform basic troubleshooting (5% of duties).
Work weekends.
Demonstrate responsibility while the Site Manager is off site.
Enforce safety policies and adhere to OSHA guidelines and protocols.
Understand the functions of chemical room equipment.
Assist the Site Manager with tunnel and chemical room equipment repairs.
Clean out solenoids.