ROK-SHIFT SUPERVISOR-CAGE & CLUB - 11:00pm-7:00am Shift

Century Casinos Inc•Flintstone, MD

9d•$20 - $29•Onsite

About The Position

The Shift Supervisor - Cage & Club assists with the day-to-day operation and direct supervision of assigned activities within the Finance department. The role oversees the department and/or assigned shifts, ensuring daily operations and guest experiences meet expectations. The supervisor responds to escalated departmental concerns and guest or team member challenges, supports staff development and scheduling, and maintains compliance with gaming laws, internal controls, company policies, and federal regulations. The position reports directly to the Cage and Club Manager, then the Director of Finance. The listed shift is 11:00 p.m. to 7:00 a.m.; the role also requires availability to work all shifts. The position requires a high school diploma or GED. Some college coursework in banking, finance, or a related area is preferred, as is at least one year of experience in casino credit operations or a related area. The supervisor must have strong communication, organizational, and analytical skills, be comfortable working with numbers, and be able to master the casino's slot accounting and player tracking system. Applicants must be at least 21 to work on the casino gaming floor, pass a background investigation, obtain and maintain required work cards including a gaming license through MLGCA, and verify authorization to work in the United States. The role involves prolonged standing, walking, and moving throughout the property and may require lifting and carrying up to 50 pounds. The work environment is noisy and includes exposure to seasonal elements. The employee is regularly exposed to computer-related radiation while working with spreadsheets or entering data. The company offers paid time off accrual, health, vision, and dental benefits, access to emergency care for eligible team members, and a 401(k) plan with a match for permanent positions after 90 days.

Requirements

Excellent communication skills; be polite and maintain a neat appearance.
Ability to work efficiently with others as a team.
Strong organizational skills.
Proven experience providing high-level guest service.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret data from graphs.
Ability to read, analyze, and interpret policy and procedure manuals, maintenance instructions, and related documents.
Ability to write effective reports and memos and respond to inquiries from employees or guests.
Availability to work all shifts and ability to work in a fast-paced environment and stressful situations.
Must be at least 21 years old to work on the gaming floor inside the casino.
Must pass a background investigation and obtain and maintain required work cards, including a gaming license through MLGCA.
Must verify the right to work in the United States.
High school diploma or GED required.
Must possess excellent communication, organizational, and analytical skills and be extremely numbers-oriented.
Must be able to master the casino's slot accounting and player tracking system.
Ability to stand, walk, and move throughout the property for prolonged periods; push, pull, bend, reach, squat, kneel, crawl, twist, sit, climb, balance, carry, and lift up to 50 pounds.
Constant use of hearing, speech, vision (including distinguishing shades of color), radios, and tools or equipment requiring a high degree of dexterity.

Nice To Haves

Some college courses in banking, finance, or a related area.
At least one year of experience in casino credit operations or a related area.

Responsibilities

Assist with training, developing, measuring performance, disciplining, and scheduling department staff, as assigned.
Ensure compliance with applicable gaming laws, company internal controls, policies and procedures, Title 31, and federal regulations.
Access funds and ensure prompt distribution to appropriate areas of the property.
Maintain adequate staffing levels in the Cage Club Division through training, scheduling, evaluating, career-development assistance, and discipline as needed.
Ensure the integrity of financial and customer data produced by employees under the supervisor's span of control.
Monitor property financial and data activities related to Cage/Club to ensure applicable laws, rules, regulations, and controls are enforced.
Assist with coordinating audits relating to bank boards, guest deposits, and rotation logs.
Help Cage/Club employees understand complex departmental responsibilities.
Achieve and maintain a high level of property-wide service and satisfaction for the Cage/Club Division.
Facilitate information flow throughout the property by organizing and presiding over regularly scheduled meetings with employees under the supervisor's span of control.
Maintain accurate and thorough departmental records and reports.
Bring concerns, problems, and unusual guest activities to the attention of the Cage/Club Manager.
Provide timely, outstanding guest service to guests and fellow team members in accordance with company guest-service standards.
Perform other duties as assigned.